Hospitality industry in India

Posted on by
Reply

I work in hospitality industry and I have been trying to learn about it ever since I started working. I had already heard about India having so many problems for tourists but never realized how serious the problem was. Every once in a while I heard about something but it was not possible for me to realize how big the problem was and how easily we could solve it and make more money and send our guests back with a positive impression about India. The biggest problem I was hearing all the time was the issue of forced shopping and I was seriously upset with it. For whatever reasons I was never ever interested in it but I was still happy with the money I was given for my services.

Now when I am back after my first trip out of India, my industry seem shockingly in terrible condition and I feel very sad about it. I traveled in Europe for 14 days and to be honest I was traveling ever hour of the day, except when I slept. I was just not at home at all. I went to all almost all kinds of tourist places possible in Europe and I was really surprised how easy everything was and how the government and people were so nice and welcoming for tourists. The only difference was the cost but its not an issue because life was very expensive in Europe and they definitely need to charge more.

And the good thing was that at least you get what you want after paying for it. Its just not possible at all to buy good services in India. I am not saying that its impossible to get good service but its very hard. I have no idea why such things are going on and why not government and the people of my country are serious about it. We need to understand that Tourism in India is relatively undeveloped, but a high growth sector. It contributes 6.23% to the national GDP and 8.78% of the total employment. A World Travel and Tourism Council (WTTC) report says that by 2020, tourism in India could contribute Rs. 8,50,000 crores to the GDP. In other words, every man, woman and child could become richer by Rs.7,000. India has yet to realize its full potential from tourism.

The Travel and Tourism industry holds tremendous potential for India’s economy. It can provide impetus to other industries and create millions of new jobs. But we won’t be able to make this dream come true if we don’t organize our tourism industry. The major problems tourists face in India is the lack of basic infrastructure, behavior of people working in tourism industry (tourists guides, drivers, hotel staff, restaurants etc), unorganized services, people on the street targeting tourists etc. To be honest I don’t really think that we need to make huge changes, we can organize tourism only by making little efforts.

A few things happened with me in recent times which made me write this article. At first my Europe trip which was like an enlightenment for me other than that the first attraction with a foreign tourist after returning back to India. Actually it was going to be my first work after returning back to India. I was going to work with a Dutch family. I was going to take them on the boat ride. This assignment was given to me by a travel agency, the only agency I work with in whole India. Usually I talk with my guests the evening before the working day. I called the hotel several times but no one responded.

In fact they were staying at a very nice hotel in Varanasi and I was just not expecting such behavior at all but it happened. I wanted to talk with the guest just to reconfirm the timing and other details. I went to the hotel and met with the guest. The guest seemed seriously upset when I met with him at first. He told me- Thank you so much for coming otherwise I was not hoping to see anyone. I was really surprised why he told me such thing. I started talking with him and he said that he was traveling with his wife and daughter and he had requested his travel agent to provide them either a triple bed room or two different rooms but today he was provided only one double bed room.

And when he asked the hotel where would he sleep, the hotel said that they could give him a blanket and he needed to sleep on the floor. He was so upset with it and told me that his dog sleeps on the floor and he always sleep in his bed. He called his agent in India and they said that this is Indian way. Finally he decided to booked another room and paid from his pocket. He had already paid for everything but here he had to pay for the mistake he was not responsible for. The guest was so upset that he said he was very well aware the hotel guy and the travel agency guy sleeping in the bed but they did not care at all about him. I was really sorry for him but…

Anyways, I needed to discuss about my work with him next morning so we just sat together and discussed about the next morning. He said that he did not want to go on any boat ride as he was already super exhausted by traveling for 14 hours on a train and then having all the crazy experience at the hotel. He asked me if I could arrange his boat ride for the evening. As a tourist guide working for someone else it was not under my power to change his boat ride. As per the rules of the travel agency I was working with he needed to pay again because he was the one who wanted to cancel the tour. And in any case we would have to pay the boat guy doesn’t matter whether use him or not after making a booking.

He also seemed fine with this and asked me the price but when I told him the price he was again upset. He said that it was a rip off. I could easily see that he was prepared to tell this way before I told him the price because he was seriously upset with everything. He had no idea what I was asking for but he had developed this mentality that I was going to cheat him. I had asked him for Rs. 1200 per person and this is the rate travel agency in Varanasi charge. He had paid almost three times more to his agent for the morning boat he canceled but still Rs. 1200 seemed like a rip off to him.

I could easily see how upset and angry he was and I was the one who was dealing with him alone. I was seriously scared but I knew how to make Dutch people happy:) I have worked with many Dutch people already but the most important thing is that I have worked with a very popular TV channel called VPRO from The Netherlands. All the Dutch people I ever met know about this TV channel and they all way that they like this channel a lot and follow their programs as they are very progressive channel. And when I tell them that I have already done so many assignments and research for VPRO they become very interested in me and seem so comfortable and happy with me around them.

I knew it would make him happy and comfortable if I tell him about my relations with Dutchland so I shot my arrow and it worked. He was kind of shocked at first and later so happy and comfortable. He invited me to have a beer with him. We went on the roof top restaurant of the same hotel and ordered beer. We were just talking and talking about my work with Dutch people and what he could do the next day in Varanasi and already passed more than 20 minutes but no beer. Neither I nor the guest had any idea why the service was so later as beer is a packaged drink, the hotel did not need to produce it.

I asked the waitstaff again about our order and he said, it will come soon. I asked how soon and he said ten minutes. I asked why and he did not answer me. At this moment I thought maybe they went out to buy the beer and we started talking again. After ten minutes I again asked the waitstaff about our order and he just open the refrigerator right next to our table and gave the beer to us. The refrigerator was literally right next to our table, so close that I could easily opened and taken the beer out without leaving my chair. I just did not understand why he made us wait for 30 minutes???

Impossible to imagine but this is what happened. I can’t even imagine why they did not serve our order on time. Were they worried about me? Were they personally upset with the guest? Or do they just don’t care about their guests at all? Didn’t they care about the money we were going to give them by buying their goods? In any case if they did not want to entertain us then they should have just told us about it. Even after doing it no one said sorry or anything. No one explained why they were so late even when we asked them. Why such things happen?

Such kind of thing is just an example which happened recently with me otherwise I encounter something crazy every time I am working and I know it very well that most of the tourists must be facing similar problems, or maybe bigger, when they are in India. I spent fifteen days traveling in Hungary, Austria and Slovakia and I hardly noticed such things two three times but the problems I noticed in Europe was different and was not as extreme as here. It happened only once in Budapest when someone approached me trying to sell an iphone but it was very easy to avoid him. I noticed a problem second and time in Bratislava, Slovakia where a waitstaff at a restaurant did not speak any English and was dealing with customers.

We ordered something else and got something different. Other than this I just can’t think of any problem I noticed during those fifteen days. Now I wonder why can’t we also have similar kind of services here in India? I know that Indian government is crazy and I just don’t have any hope at all but what about services offered by people? Our attitude for tourists? At one hand we are so proud of saying that as per Indian culture the guest is like God (अतिथि देवो भव्) and on the other hand I am very well aware of such incidents where foreign guests were not treated even like a human? And it happened only because they were our foreign guests.

I have a strong feeling that the people not working in tourism industry are very friendly and nice and all the tourists like them a lot but unfortunately a lot of people who are working in tourism industry are really strange. They just don’t have any sense of tourism or hospitality at all. Another unfortunate thing is that the tourists don’t really get to meet many local people and mostly they interact with their agents or other people working in tourism where they develop strange ideas about India and I am not surprised at all. I would also develop the same mentality if such thing happened with me.

I still don’t forget the way my driver in Himanchal Pradesh had cheated me for only Rs. 100. The amount was nothing for me but that experience of being cheated changed my whole idea about him and I started to hate him and was not feeling secured at all. If we just look at any online travel forum about India then the forums are full of negative stories about India. In fact there are warnings. I know that a few people might be offended with my thinking about tourism industry in India but to be honest I experienced the difference and whatever I am writing is a bitter truth.

We really need to realize that there are problems. If we don’t admit that there are problems then we just won’t be able to solve them. Internet is changing the world. Now we can easily learn a lot about the any place in the world without visiting. We can talk with people without meeting them, we can share ideas and if India is getting negative impression online then we are going to be in huge problem. People read about India before coming here. We need to change otherwise one thing is very sure that we are not right track and things are not going work this way for very long.

I know that everyone is not the same and there are so many people who have real passion for tourism and they do really nice work but it is very likely to get a bad experience in India. I hope we change such things soon.

Europian food for Indian tounge and belly

Posted on by
Reply

food at a Turkish restaurant in Budapest

My God, I had serious problem with food in Europe (Hungary, Austria and Slovakia). It was first time in my life when I went out of India and everything was a huge shock for me including food. I had asked my host, Dora and Attila, several times before leaving India about the food for me and they always told me that there won’t be any problem at all. In fact I was planning to carry some Indian spices with me but when I saw that Attila and Dora were so confident about availability of food me in Hungary then I just decided to leave everything on them. I had no idea what I was going to eat in Europe before I left.

Hungarian food

I arrived in Hungary in the evening time around 7. My host took me for a walk and then to a restaurant. I was provided the menu and I looked at it but I just did not know any food at all. I asked my hosts to choose any vegetarian food for me and they told me about a few dishes that there were vegetarian but still I had no idea. So finally I just left everything on them and they ordered something for me. The waitstaff brought the food and it looked very beautifully decorated with fresh leaves. It looked very hygienic and healthy but still I was not getting that feeling of excitement.  The look of the meal was not so attractive to make my mouth water.

vegan food

I think it happened only because of the color and smell of the food. The color of Indian food is usually either red, brown or something bright. You see the gravy, spices, chillies…The only food I think of with its natural color is the plain rice. Whereas my first European food looked very very plain with its natural color. It felt like I was going to eat something raw, uncooked or half cooked. The smell was also so different that it just didn’t feel like food at all. Anyways, I tested it and it had this really super strange taste that only after two bites I exchanged my food with my host’s food but it was also the same.

They sell 1 Samosa for Rs. 75

I tried to eat salad but it was mixed with vinegar and mustard sauce which was again something that I could not eat. Finally I ate a little bit of french fries from my host’s food. Anyways, I finished my dinner with half empty stomach. I didn’t take my first meal very seriously and I had a hope that I would find something the next day. We went for the lunch next day and again I did not have any option at all. I was having more problem because I am a vegetarian. Europeans eat meat all the time, even in their breakfast. You can buy meat just anywhere, even at a supermarket or a grocery store. So you can smell the meat everywhere. And another important thing is that they don’t mix many spices as we do in India so you actually very strange smell of meat. I think the smell was more of the meat whereas in India the smell is mixed of spices and meat.

Kheer for Rs. 100

I don’t mind if anybody is eating meat in front of me but I was having a little bit of problem because of the smell. Anyways, it was not a big issue. My second meal was also something that I could not eat and ended up eating french fries with ketchup. My hosts tried their best to get me some European food that I liked but unfortunately European food was not for me. In fact once they took me to a vegan restaurant but I still did not like their as they also used vinegar, mustard sauce and raw garlic sauce in the food. I was not going to any regular restaurant at all, they were taking me to the best options possible but I could not eat anything.

Bombay Express

Finally after my fourth meal at the vegan restaurant I got stomach ache and diarrhea and it happened not because of the quality of the food was bad or something but just because of my stomach and tongue were not liking the food at all and by this time it was just too much. My body just wanted to get rid of the food I had eaten. I did not have any fever and the diarrhea also did not stay long which clearly mean that the quality of food was good but my body didn’t like it at all. My hosts were asking me to just try different options and see if I like anything. They told me if I did not like anything then I just did not need to eat it but I never felt doing it because I did not want to waste their money.

Indian spices

After seeing me struggling with food, my  hosts also gave up and they took me to an Indian restaurant called Bombay Express in Budapest. Bombay Express was a huge relief for me. I did not eat anything there but I bought Indian spices. They were selling a lot of Indian products like Lijjat Papad, MDH Kitchen King, Chaat Masala, pickles and several other things that we usually eat in India. I was so happy to have found spices and bought Kitchen King and Chaat Masala because I had kitchen available at my host’s place. We went back home and I cooked my own food which was like finding refrigerated water in the desert of Sahara:) I just took all the vegetables possible at home, cooked them with Kitchen King and ate with rice.

Paprika

Something really funny happened is that I needed some chillies and asked my hosts if they had any chillies at home. They gave a special kind of chilly called Paprika which is the native chilly of Hungary. They told me that it was so hot and I should not treat it as Indian chilly. But at first I thought that Europeans don’t eat chillies so he just did not have any idea about how much chillies do we use in India. Attila had suggested me to use only one chilly but I used four because I was confident that I would be able to eat it without any problem but I was seriously wrong. The chilly was so hot that mouth was burning when I ate my food:) Paprika had a spark in it which one can easily feel. Anyways, since I was so hungry I just did not care about anything and finished my food. I won’t forget paprika at all.

Menu at Bombay Express

So this is how I survived by cooking my own food at home. And whenever I went out I would either carry my own food or I just ate some french fries with a bottle of beer. But I made sure that I was carrying my both spices – Kitchen King and Chaat Masala along with ketchup. I thought a lot about why I was not able to eat the food my host and other Hungarians were able to eat and I discussed about this issue several times with Attila and Dora also. Sometimes I was so  upset that I was kind on angry but then I thought that I was not in Europe to enjoy the food.

Food at Bombay Express

And if I could not eat the food others were able to eat then it was my problem. I work with foreigners from all over the world and I go with them to restaurants and I see them liking Indian food. They always tell that Indian food is very good. The only problem they usually have in India is with the chillies otherwise they appreciate our food but I did not understand I being an Indian and others I know who have been to Europe did not like their food at all. I talked about this food issue with several other people who had been to Europe and they all had same experience like me.

At one moment I thought that it was because Indian food has better taste than European food which now I feel like is not the truth. Europeans and Americans can eat our food and appreciate it only because they have a lot of options available in their country and they grow up eating different kind of food from all over the world. My first guest after I returned to India told me that they cook Indian food every once in week at home in Oxford. And now when I think about other people I meet they also tell me the same thing. They either cook different food or they go to different restaurants where they have got a lot of options.

Whereas in India we usually eat only and only Indian food and even the foreign food we have is cooked with Chaat Masala or something Indian. So their tongue, stomach and mind is opened for different kind of food. They have an idea about how their food would taste like hence they can enjoy the food. But with a person like I just did not have any idea about what I was going to eat. I feel that most of the Indians will have the same problem like me and it is only because of our limited orientation of mind about food. I would like to make a few recommendations for Vegetarian Indians like me who are going to travel in Europe about food-

  • Try to find an Indian restaurant (But it doesn’t mean that you will find Indian taste because they cook for their people and food taste a bit different. But it could be a huge relief)
  • Check if there is any option of cooking the food at the hotel.
  • Carry at least Sabji Masala, Kitchen King, Chaat Masala (for sure) and ketchup. Chaat Masala is ready to eat and you can change the taste of any food and give it an Indian feeling:)
  • Try to find Corn (Maize). Because you can always find hot water and boil it if nothing is available.
  • Pizza and Pasta is always a good option because we eat them in India but again their pizza doesn’t taste like the one we have got in India.
  • French Fries with Beer (Life Saver)
  • Different kind of breads with cheese, butter, eggs.
  • If you like coffee then you will love Europe as they have got real coffee and they know how to make it.
  • If you are going to be in Hungary then don’t play with their Paprika (the red chillies), believe me its seriously hot.
  • And after all if food really matters a lot, the most important thing for you, then just don’t go to Europe:) haha

I hope this post will help you. Feel free to write me if want to have any suggestions about food in Europe.

Europe visa approved

Posted on by
Reply

Finding any category of visa to any developed nation has always been a huge problem for us Indians. In fact once I had applied for an American tourist visa and it was also denied because they thought that my economical relations with India was not strong enough to prove that I will be coming back after the trip and it happened only 2-3 years ago. This time I got an opportunity to visit Europe. I was invited to Hungary by a friend of mine, Attila, who started an education program for poor kids in Varanasi with my help. Other than Hungary Attila had planned a trip to Slovakia and Austria as well. I did not need to get separate visa for all three different countries because they are all part of Schengen countries and only one visa for Schengen area was enough for me.

I had so many invitation letters sent by my American friends when they wanted to invite me to the US and all of those letters were written on just plain paper but they had provided their residence and income proof with a covering letter stating that they will be taking care of me while I will be in the US but still my visa was denied. Attila did something different. He went to concerned government office in Budapest and wrote an invitation letter through them and sent it to me. The letter looked very professional, it had signature of Attila and some government officer. Other than this it had some basic information about Attila and me also.

I went to Delhi with all the supporting documents, in fact I carried whatever I had. All the certificates, residence proof, income proof and other documents. Now Hungarian embassy also works with VFS for visa document verification which was not the case only until a few months ago. So I went to VFS office instead of Hungarian embassy to apply for my visa. It was kind of confusing place but luckily I found it. The office was located at International Business Center next to Nehru Place metro station. This building had several different VFS offices working for different countries.

For popular destinations they had different rooms but for a place like Hungary, France, Italy, Switzerland they had only different counters in one room. I went to the counter for Hungary and as I was expecting there were not many people in the line because not many people go to Hungary. In fact Hungarian counter was working for France:) Anyways, the staffs were helpful. They checked all of my documents, charged me the visa fee, VFS service fee and that’s all. But they did not have any information about when I will be called for the interview. They just asked me to go back to Varanasi and wait for the phone call.

I asked him to just to give me a clue and said that it was jut not possible at all for him to make any guess. It could take any time up to 15 days. I decided to stay somewhere close to Delhi hence went traveling to Haridwar, Rishikesh and Dehradoon. I was expecting to get a call within next two-three days because Hungarian embassy doesn’t process so many visa applications. But I was not right at all, they called me on the 6th day after applying and asked me to come to the Hungarian embassy a week after which was on the 12 day after applying for visa.

Another interesting thing was that they asked me to bring the evidence of contract which I did not understand. They were asking me to bring photographs of Attila working with me, traveling in India, doing anything…they just wanted to see the proof of my relations with him. I had so many pics so that was not an issue at all. I returned back to Varanasi stayed here for a few days and then went back to Delhi again for interview. I arrived at the embassy on time but the counselor was late by 20 minutes. The counselor was just like the counselor I had met at the American embassy two years ago- she was nothing but a robot.

She would ask me questions and write about it on a piece of paper, then ask another questions, that’s all. She asked me for the pics but did not even look at it. It seemed like she was the busiest person in the world. She just did not want to talk with me. haha. To be honest American counselor was more like trying to read my mind, he was playing with my answer but this lady was only interested in asking questions and writing down my answers. Her questions were very interesting. The best one I liked was if I knew the last name of Attila and his wife. Luckily I knew their last name so it was no problem. After all these questions she showed interest in keeping my original documents for verification.

She took my income tax return document along with tour guide training certificate. She told me that I will be informed once they have made any decision. I got a call by VFS after a week or so that my passport was ready at the VFS center in New Delhi. But I was already in Varanasi by this time so sent an authorization letter to my brother to collect the passport on my behalf. He collected the passport and saw that visa was approved. They issued visa for Schengen countries which meant visa for 26 countries. Nothing was so complicated but I won’t say that anything was easy at all.

I had to go to Delhi at first and then nobody knew how long would it take for interview after applying for visa at the VFS, I was just wandering around here and there spending all of my money, and when they called me for the interview it was after a week. Anyways, I am not really upset with anything but I think such things could be easily avoided if they want. They just need to book an appointment right away for the interview or take maximum of one day because the passport and application is sent the same day to the embassy from VFS office. If they could have informed me the date of the interview even the next day then I would have saved at least Rs. 25,000 which I spent just traveling here and there near to Delhi.

Passport office in Varanasi

Posted on by
17

Government has been trying to make the passport application process easier and they opened a passport office in Varanasi hoping that it will solve a lot of problems. I got my passport two years ago and I still remember that I had to wait for 11 months after applying for it. When I heard that we have got a passport office in Varanasi, I was so happy because earlier there was only one passport office for whole Poorvanchal region of UP state which was in Lucknow. I got to visit this office with my friend who wanted to apply for a fresh passport. The building looked new and organized and definitely it had all the unnecessary formalities which we usually find at Indian offices.

They did not even allow carrying any bags inside, no camera, helmet..The office looked hi-tech and full with young employees. Later I learnt that first step document verification and other inquiries are done by Tata Consultancy which was very good because private companies always work better than government. We did some inquiry about the process of applying the passport and asked for the form. They told us that there is no system of filling up the forms manually exists anymore and now everything is done online. You apply for the passport online by filling up the form and booking an appointment on their new website.

You the just supposed to bring all the documents on the appointment date and go for the interview. They have a website with the name Passport Seva Porta with all the information available on it. This new system sounded beautiful but I don’t really think that this is a good system for whole India, especially my region of Poorvanchal where thousands of villages still don’t have electricity, just forget about having computers or Internet. There are so many places where they have got computers but there is no Internet or if there is Internet then people just don’t know how to use.

And in any case the website is in English which is a huge problem for a lot of people. I was discussing about this issue with a few people and they told me that the people who don’t even have electricity or the ones who do not speak English or don’t know how to use Internet won’t ever need passport. But the fact is that there are thousands of uneducated but skilled laborers from Poorvanchal who go to Arab countries to work every year. If fact when I think about the people I saw at the passport office, it seems like most of them wanted to go to Arab countries to work and they were having huge problems with applying for passport online.

All of them were having some kind of problem. The website says that you need to bring certain kinds of residential proofs, identity proofs and other documents but the website doesn’t say that they don’t only need the original documents but they need a print out of the same document from the concerned government office website. When I had applied for the passport only my PAN Card was enough but now they want the original PAN card, a xerox of it with the print out of information available on Income Tax Department ‘s website about my PAN card. The same thing was there with all other documents.

Now they don’t entertain any document which has no record available online. For example driving license is not accepted anymore. All these formalities sounded like a huge problem even for a person like me who uses Internet all the time. I was thinking about all those people who had never used computers before. At the same time I met a gentleman who needed an urgent passport for his wife. He was working abroad and wanted to bring his wife also with him. He had his ticket booked after 15 days or something. Government promises to provide urgent passport within a week by charging some extra money.

He booked the appointment online and his appointment was issued for Varanasi office. He showed up at Varanasi office and they told him that Varanasi office is not authorized to take applications for urgent passport and he needed to go to Lucknow only which is like 10 hours by train from Varanasi. He went to Lucknow the same evening where he was told that since his appointment was issued for Varanasi office he needed to go there. He again came back to Varanasi office when I met with him. And again the same story. The people at the Varanasi office were saying that they were not authorized to take applications for urgent passport.

Now this guy was so angry, he was asking if they are not authorized to take the application for urgent passport then why do they issue the appointment and no one had any answer. They were kept saying that they could not help him and he needed to go to Lucknow only. Now this guy wanted to talk with some big officer and they were kept asking him to wait. He passed more than an hour waiting for some response and finally they said that no one would meet with him and he can do whatever he wanted. I was kind of scared after looking at all these conditions and was not sure whether one should apply the passport at the office or go to some agent.

I started asking to my friends if they knew some reliable passport agent and they told me about a person named Rehan Bhai who has got his office in front Diamond Hotel, Bhelupur. I went to him and he seemed thousand time more helping than anyone working at the passport office. He charged me only Rs. 1000 as his service fee but he offered me a lot in exchange of it. At first my friend did not have to fill up the form or anything. He informed us about the documents which were accepted nowadays by the passport office. We just provided him all the documents and he took care of the rest. He booked the appointment as well. He went online and printed the online records of his documents, booked the appointment, prepared all the documents in order, kept them in a file and handed it over to us. Now we just needed to go to the office on appointment date.

It hardly took us 2 hours to complete everything and yes, he promised that he will us the passport within two months because he had some connections with the officers working at the passport office. My friend reached to the office on the appointment date then everything was very professional. All the problems that we had to face were in the beginning stage. At the office he was sent to a desk where people were sitting with their computers. All the computers had two screen- one facing to the computer operator and other one facing to the applicant so that applicant could also see what information was filled in.

They asked my friend after filling each page to confirm if all the spellings and other information was right which was a very good system because in the past so many people had problems with the name or address printed wrongly on the passport  and with such system I don’t really think that it will happen any more. After this he had to meet with three different government officers who verified the original documents. It was really funny that one of the recognized that we were taking help of Rehan Bhai only by looking at the file. I asked Rehan Bhai about it and he told me that he writes some secret code somewhere and that is why the officer was able to recognize it.

Anyways, all the formalities were done. My friend hardly spent 30 minutes inside the office which was very impressive for me because I still remember the time when I had applied for my passport. But the most important thing is that we saved all the time and everything was so smooth for us only because we were taking help of Rehan Bhai. It would have not been possible to get the work done that easily without his help. Finally my friend received his passport also only within 2 months But I still feel sorry for all the those people who were at the office facing all the problems. Government of India has always been crazy and I definitely have no hope from them but I was not hoping for them to be this stupid of ending the entire system of filling up the forms manually. I think they should keep the both systems alive and have a help desk to fill up the forms for uneducated people.

I would like to share mobile no. of Mr. Rehan Bhai so that if someone looking for an agent or information regarding passport office in Varanasi, reads my post may contact him directly. His mobile no. is- 9415291050. He has an assistant also named Deepu whose mobile no is- 9336633322. Feel free to contact them as I already have their permission. I hope this post will help people wanting information about getting their passport without any hassle. Please don’t think that I am advertising for Rehan Bhai, his services were really awesome.

work with OHM, The Netherlands

Posted on by
Reply

OHM is a TV channel from The Netherlands. They actually make radio and TV shows about Hinduism targeting the Hindus living in Netherlands. They wanted to make a documentary TV show about a young Dutch Hindu boy who was born and raised in The Netherlands in a Hindu family experiencing Hinduism in India. The character they had chosen was named Bramha and they wanted Bramha to live with a traditional Hindu family in India for a few days, experience their daily life, religion, culture and then make a presentation about it. Bramha was a 26 years old young energetic boy who did not have much interest in any religion.

To put a contrast in the story they wanted Bramha to stay with a Hindu family which is follower of Aghor. They had contacted several people across India to organize their work but none of them were able to do it. And I understand it very well because India and Indians have changed a lot after terrorist attack in Mumbai and now they do not want to take any risk by hosting any stranger. Finally they contacted me through my blog. At first I thought it would be easy but later I also felt the same issue. People did not want to host any stranger.

They wanted to film inside the Kina Ram Ashram which I knew wont be possible as I had already tried it several times but every time I got same response that they do not allow media inside the Ashram premises. They have done it because a few years ago some TV channel from India did some filming inside the Ashram and later played with the footage and story and presented Aghor and Aghoris as the people who eat human body flesh, use alcohol in the rituals and do other strange things. Anyways, I still went there but they did not allow me.

But they suggested me about a family who was devotee of Aghor. I knew the family personally but I did not know that they were devotee of Aghor. Another condition put by the TV channel was that the family needed to be a joint family and luckily this family had seven brothers living in the same house and sharing the same kitchen. It was perfect for the show but they were also not comfortable with hosting a stranger in the home. In any case this was the best option I could find. I was talking about an option of TV people meeting the family in person and asking about the option of hosting Bramha for a few days and luckily it also worked when Bramha arrived.

They permitted Bramha to stay with them. So Bramha stayed with the family for four nights and the other crew members stayed at hotel and did the filming. Other than filming with the family they also filmed some regular footage of Varanasi like the evening ceremony, sun rise, rituals, temples, river… They liked Lali Baba a lot and filmed with him also. I have no idea what was the impression of Bramha and what he will talk about the family or Hindus in India but I have a feeling that they were happy with my work and went back with a positive impression about the family they worked with.

Nirvana Travels lead character

Posted on by
Reply

Nirvana Travels is travel show done by NDTV Good Times TV channel in India.The show looks at the spiritual face of different cities in India. The idea behind the show is to meet people in different cities and see the city through their eyes. They contacted me regarding their upcoming show about Varanasi. Actually in this show they have one lead character and a few other regular but interesting people as well. They wanted to choose me as the lead character for this show because of my tour guiding work, research and social activism. I was kind of surprised when I heard about it first, actually I had no idea why they wanted to choose me only if there are so many other tourist guides, researchers and social activists.

Anyways, I asked them about why me only and they said that there are definitely other tourist guides in the city but no one is as popular as me online because of good references. There are other researchers but they usually study only one topic and never share it whereas I have been studying many different subjects and I write about it online. And finally they said that they did not want to work with any social worker who was a very big name, they wanted to work with new people in the industry. And overall I was doing all these things alone. I had never heard anyone talking all these things about me:)

Anyways, they came to Varanasi with the host of the show named Kaisha Hastu. She had already done other episodes of this show and some other show for NDTV Good Times. We agreed on filming and places and other details. Basically they wanted to film me in my environment, where I usually meet with my friends, the shop where I usually have my tea and such things. The first day they asked me to take them to my favorite chai shop. I was feeling kind of nervous being surrounded by cameras in my own neighborhood but it was fun.

They introduced me as a very popular tourist guide and researcher from Varanasi. At first they asked me general questions about Varanasi, its culture, people, tourism… They already knew that I was very much interested in cultural and religious diversity of Varanasi so they asked me a few questions about it also. Other than this there were questions about my personal life, research, activism… To be honest I don’t really remember how many questions they asked but they asked me questions about almost everything. Other than me they need some help with interviewing other people as well.

They were very much interested in the idea of Nirvana hence wanted to interview someone who had some real knowledge about the subject. I suggested them to meet with the manager of Kashi Labh Mukti Bhawan. Mr. Shukla, the manager, is a very knowledgeable person about the subject of Moskha or Nirvana. I had already interviewed him several times. After interviewing him they showed interest in interviewing some young artist from Varanasi, preferably a tabla player because Varanasi is very famous for its Tabla players as well. I organized this with a very famous and young tabla player from Varanasi named Prashant Mishra. Finally the show was completed with a big interview with me and four-five smaller interviews with other people. I look forward for the show on air.

work with e3 Foundation, Texas

Posted on by
Reply

I got to work with a non profit organization called e3 Foundation from Texas. Their project was very interesting. They were making a documentary about religion and what it means to people. It was a series of documentaries which was based in three different countries. They wanted to make one episode about Hindu religion and this episode was based only in Varanasi. I was was responsible to do research, find different people who were interested in talking about what religion and God mean to them, schedule appointment for interview and do interpretation. But they did not want just anyone, they wanted each person to be different from other so that there is diversity in the show.

It didn’t really take me much time to organize it as I already knew many interesting people. I think my interest in people helped me a lot here. There is a public call booth at Assi crossing which is owned by my friend’s uncle. I always found him different from others because whenever we were sitting next to his shop, he would usually come and stay close to us so he could hear what we were talking. Sometimes he also became part of our discussion. Only a few days before e3 contacted me, the show owner, friend’s uncle, had shown me his diary. His diary was full of poetries written by him.

These poetries were basically about his life, his religious practices, the way regular people practice religion, the world and questions about religion and God. It was really impressive. He had told me once that people who are not curious and do not question things are just like animals. Because the God has given us mind and we need to use it. His another writing which impressed was – Are we really worth getting blessings of God? I was really impressed with his writings. And when I was thinking about right people for the show, he immediately clicked in my mind.

And when I asked him if he would like to be interviewed, he was so happy and agreed on getting interviewed. I took e3 to Kashi Labh Mukti Bhawan also where we interviewed the manager about the idea of death in Hinduism. We also filmed a family who had brought their mother to die a Varanasi. We filmed evening and morning rituals as well at Mukti Bhawan. It was again very intense experience translating the manager, because he loves talking and talks too much and the atmosphere at Mukti Bhawan. Anyways, it went very well.

I introduced the director to a boat rower also who is known for his singing skills. He writes his own songs and most of them are religious. He loves singing his songs when he is rowing the boat and his voice is really beautiful. This interview was also very good and interesting. Other than this we interviewed a lady professor of Hindu religion and definitely her interview was very nice. Overall we did 10 interviews with different kind of people and did some regular touristic things like evening ceremony, morning boat, temples, rituals etc. It was nice working on this project because it was mostly about interviewing people and I got to listen a lot which is always a nice experience for me.

Is beer sacred than Whiskey?

Posted on by
Reply

I have a friend who has a strong belief in spirits, ghosts, demons and they affecting your life because somebody (usually your enemy) has sent them to destroy your life or sometimes you just made a mistake like peed on a grave yard or on a Pipal tree or there are a lot of other mistakes one can make to make ghosts destroy their life. This friend believes that he has some kind of unknown supernatural power which affects his and his family life. He has been trying to know about this power by taking help of a Guru (exorcist) so that he can make his life better.

Its very hard for me to believe in such things but it has always been a very interesting subject for me hence I follow such people and like to talk with them. The Guru who has been helping my friend told him that the spirit which is related with my friend needs certain kind of attention and respect and if it doesn’t get that respect or attention then it will destroy my friend’s life. The Guru suggested certain kind of rituals which usually take minimum of an hour everyday. The Guru suggested my friend to come see him on every Thursdays as it is some kind of special day for dealing with spirits and don’t drink whiskey or any other strong liquor.

He also suggested my friend to spit on every eatable item, especially milk, before bringing it inside the home and only then consume it. He said that there are so many people on the street who can damage his food (mean send ghosts in his food) only by looking at it from their evil eye. The interesting thing is that my friend literally follows it. The Guru suggested him to not eat anything alone, if other people don’t want to share his food then he should throw a small part of the food. I have heard about such believes several times but the issue with alcohol and spitting on the food is something really strange.

My friend says that his Guru has become very famous, powerful and rich now because his suggestions are always very helping and all kind of people come to him and like to give him money. Now the Guru owns several buildings in Varanasi and now he has three assistants. I asked my friend what was the difference between beer and whiskey, after all both of them have alcohol but my friend said that the spirit who has affected his life doesn’t like whiskey and in any case his Guru also drinks beer. Sometimes his disciples bring him bottle of beer as offering. Now I knew the answer why beer is more sacred than whiskey.

Since his Guru likes beer now he has made a rule for all of his disciples that spirits don’t like whiskey and they like beer. hahaha. But one thing I never understood that why he suggested to spit on all the eatable item before bringing them inside the home. It sounds disgusting but sad thing is that people believe in such things. I should really appreciate the smartness of the Guru that he is make people do such things that they won’t ever do usually. My friend sometimes seem to like his Guru a lot and sometimes he seems kind of disturbed. Sometimes he says that his life has not changed at all since he has been seeing his Guru and sometimes he says that whatever he has is because of the blessings of his Guru.

He says that there was huge tension in family before he started going to this Guru but now there is no tension at all. But whenever there is any tension he is upset with his Guru. He says that his sister was having problems with her husband. In fact the husband was kind of prepared to divorce his wife and then my friend suggested his sister about this Guru and Guru solved all of the problems by organizing some rituals. The Guru said that there was a ghosts in their house who was creating all of the problems but he controlled the ghost and thrown him out of the house by the rituals.

It still doesn’t matter to me if someone believes in such things or not but I feel sad when people with limited amount of money go to such Gurus and loose all of their money and finally they nothing to do. The something happened with my friend also. He is unemployed but he had a plan to start a business. He worked on a project, made some money and seemed so excited for this new business. The same time Navratri (nine nights festival) also came which is a very important time for the people who believe in the ghosts. They do some special rituals during this time.

My friend also started going to his Guru everyday during Navratri and by the end of the festival he had already spent good amount of money he had made by working on that project and now he did not have sufficient balance to start the business he wanted to. He was unemployed before working on the project and he is still unemployed. I feel when I see him but it is impossible to make to him understand that he should believe more on himself rather than his Guru. Anyways, I hope someday things will get better with him.

Another project with VPRO

Posted on by
Reply

VPRO hired me again for their documentary project called From Bihar to Bangalore. This documentary project was bigger than the last one I worked with them in 2011. The host of the show Mr. Jelle Brandt Corstius wanted to show how India changes from one city to other. I was responsible for organizing their work in Varanasi. Mr. Jelle spent 4 months studying Hindi and exploring India to prepare for the documentary. I met him about 3 months before the crew arrived in Varanasi. Mr. Jelle told me that the whole world knows Varanasi but they only one classical picture of Varanasi but he wanted to show something different.

We went to a few places which is shown in all of the documentaries about Varanasi. Apart from those regular places we went to Kashi Labh Mukti Bhawan where they allow only 15 days of stay for the people to die, we met with Mr. G. D. Agarwal and the king of Doam society. They wanted to interview one of the members of National River Ganga Basin Authority also. I suggested them to interview Mr. Rajendra Singh because I was very well aware of his honest activism for environment, especially Ganga but we could not schedule an appointment with him as he was going to be busy somewhere else during the filming time.

We decided to work with Mr. B. D. Tripathi, professor at BHU, instead of Mr. Rajendra Singh. Mr. Jelle was very much interested in the king of Doam society, the people who work at the cremation ghat. Arranging an appointment with him was kind of a pain because this person was seriously commercial. The only thing he cared about was money. VPRO wanted to film Shivratri festival in Varanasi and I arranged the filming at a temple called Tilbhandeshwar with consent of the temple management committee and Shivratri organizing committee.

Everything seemed very well organized. I knew what we were going to do and when. Everything went smoothly except filming at the Tilbhandeshwar temple and interview the king of Doam society. When we arrived at the temple to start filming, it was too crowded. We got in the temple and by the time we were going to go on the rooftop to film the preparation, a policeman stopped us. He said that filming inside the temple was not allowed. I told him that I had permission but this guy just did not want to hear anything.  One of the persons from the management committee also said that it was not problem for them but he still did not allow us.

VPRO understood that it was not my fault but it was crazy to see how this policeman behaved us. The king of the Doam society was also a crazy guy. He did not want to speak anything, his answers were too short and finally we decided not to work with him. We filmed a Sadhu also at the biggest Ashram in Varanasi which was very nice. The Sadhu was very cooperative and he invited us to join him at his personal Ganga ritual. VPRO just loved this footage. Everything went very well and finally we completed the filming in Varanasi and VPRO told me that it was one of the best episodes they had ever produced.

Won Citizen Journalist award

Posted on by
Reply

I had exposed a scam in ticking at Sarnath in Varanasi with help of CNN IBN in September 2011. There was a huge scam of reselling of entry tickets was going at Sarnath and I exposed it and as an impact of my report the corrupt government officers were suspended and a reliable system of ticketing was introduced. For this work I was nominated as Citizen Journalist of the year and finally won the award. The selection process of journalists was divided into two parts- First Phase – when the IBN18 Editorial Board generates a list of nominees in the category of Citizens against corruption and Second Phase – which was based on an online voting on www.ibncj.com.

The award event was organized at the Taj Palace Hotel in New Delhi. CNN IBN arranged my flight tickets, hotel and other facilities in New Delhi. The Taj Palace Hotel was just awesome, I was really surprised to see the luxury. Anyways, the event was nicely organized and chief guest of the program was Vidya Balan. When I looked at her first, I just thought that I had seen this girl somewhere because there was a huge difference between the face I see on TV and face sitting in front of me. It again proved that there is a huge difference between real and reel life:)

The event was a delayed by an hour and half but I was not surprised at all as I experience such thing all the time. There were other people also who were nominated and I got to talk with a few of them. It was nice talking and listening to the people who were fighting against corruption. There was a guy from Sonbhadra who was shot, but luckily survived, only because of his fight against corruption in government schemes. I met one other guy who from India-Pakistan border area in Rajasthan who was attacked and beaten so hard that he could not walk properly anymore.

It was a shock to see what could happen if you start fighting against corruption. Anyways, finally my turn came. They showed my story on a big screen, called me on the stage and gave me an award for my fight against corruption in tourism industry. The award was presented by Vidya Balan herself. It was really a nice feeling to get such honor. I had never thought that such thing would ever happen with me. The award motivates me to keep my fight on.

Nandan and Vidya Balan

Vidya Balan gives me the 2012 Citizen Journalist award