Category Archives: Business

Contributed 300 books to a library

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I have a friend in the US named Mr. Lane Rasberry, who is a social worker and data scientist by profession. I met him for the first time in 2007 when he was living in Varanasi to learn Hindi. We’ve been in touch ever since and have collaborated on many different projects. His dream was to establish a library in Varanasi for students. He contacted the Seattle Public Library to donate books for Varanasi students, and they generously provided almost 350 books covering a wide range of subjects, including science, math, geography, culture, and religion.

Books provided by Lane

He sent me a large consignment containing all the books and some other materials. The consignment arrived at the Kolkata port but promptly became entangled in a corrupt bureaucratic process. I received a call from someone at the Kolkata port office who informed me that my consignment could not be released because they had found offensive materials within it, violating Indian law. I inquired about the nature of these “offensive materials” and was told that they were materials related to sex education.

Books at the library of Lok Samiti

I laughed incredulously when I heard this. The irony was palpable: a country that gave the world the Kama Sutra and boasts erotic art in its sacred Hindu temples was now being told that sex education materials were prohibited. It was clear that this was just a pretext; there was something more sinister at play. He requested that I visit his office in Kolkata, but being preoccupied, I enlisted the help of my friends Babu and Marc.

They traveled to Kolkata the following day and met with the officer. The officer offered numerous excuses for withholding the consignment, primarily focusing on a few sex education chapters within a couple of books. It was astonishing to witness his meticulous examination of every page in those hundreds of books. If government officials consistently displayed such vigilance and integrity, India’s landscape would undoubtedly be transformed.

They excelled at their jobs when corruption and bribery were involved, but their competence vanished when it came to fulfilling their duties honestly. Babu and Marc contacted another officer who revealed that the “offensive material” was merely a pretext for a bribe. Seeking guidance on how to approach the officer, they were advised that a direct bribe request was unlikely and that they should instead contact the officer’s assistant.

Ultimately, they contacted the assistant who explicitly stated that the consignment would not be released without a bribe of Rs. 10,000. Despite Babu’s explanation that the books were destined for non-profit work, the assistant remained unyielding. Faced with no other recourse, they reluctantly paid the bribe, securing the release of the consignment. A subsequent courier service was engaged to transport the consignment to Varanasi, which arrived approximately a week later.

The next challenge was determining the library’s location. My home, with ample space and a ready demand, was a viable option. At that time, I was involved in an educational program for underprivileged children called “Chance India,” led by my Hungarian friend, Mr. Attila Csapo. As the program coordinator, I oversaw the education of 70 children—28 from the city and 42 from a village. These children were enrolled in the nearest English-medium schools to their homes.

Our village children were selected from an NGO called Lok Samiti, which operates a school named Asha Samajik Vidyalay. While the school has made significant progress, it still lacked many resources. Previously, it was merely a better alternative to no education at all. Despite having proper classes and teachers, the school required substantial improvements. We selected forty-two students from Asha Samajik Vidyalay and enrolled them in a proper English-medium school. Initially, I considered establishing the library at my home, but something held me back.

I realized that establishing a library at my home would limit the number of beneficiaries to perhaps the twenty-eight city children. Another potential location, Asha Samajik Vidyalay, lacked both a library and the necessary space. After discussing this with Nandlal Master, the coordinator of Lok Samiti, I learned that they were planning to open a library soon. Therefore, I decided to wait and donate the books to Lok Samiti once their library was operational.

Years passed without Lok Samiti realizing their library plans. Then came the Covid-19 pandemic, which brought everything to a standstill. My own health deteriorated, making for a challenging year. As normalcy gradually returned in 2023, Lok Samiti finally opened its library. The library was a collaborative effort, supported by individuals and organizations alike. Many former students of Lok Samiti contributed to its establishment.

I finally organized all the books and donated them to the library of Asha Samajik Vidyalay in Nagepur village, Varanasi, which is run by Lok Samiti. The school children had never seen such a diverse collection of books. Their enthusiasm for the new library was evident. Lane, Nandlal Master, and I were immensely gratified to see the books finally benefiting the community. Marc tragically passed away a few years ago from sudden liver failure. His joy at seeing these books become part of a proper library is undoubtedly immense, even in his absence. The library serves as a humble tribute to his invaluable contributions.

My next goal is to assist in establishing another library at an education center run by my friend, Mr. Amit Rajbhar. He operates special classes for children of kiln workers and also runs a school for children aged 5 to 15. I am hopeful about being able to contribute to this project as well.

Local newspaper also reported the story

VIP tickets at Hindu temples

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In recent years, there has been a noticeable trend of more temples offering VIP darshan tickets. While VIP access has existed for some time, it was previously limited to a selected few temples. However, the number of temples offering this service has grown significantly. Having visited temples across India, I’ve observed that temples in North India often exhibit the most concerning levels of corruption. Even in the absence of a formal ticketing system, one can frequently find priests, intermediaries, agents, or even police officers offering expedited darshan in exchange for a fee.

Only two prominent temples in Varanasi, Sankat Mochan and BHU New Vishwanath JI, seem relatively free from the corruption associated with VIP darshan tickets. Unfortunately, visiting any other well-known temple in Varanasi often involves dealing with harassment. For a peaceful experience, Kashi Vishwanath and Kaal Bhairav temples are particularly challenging. While Kashi Vishwanath can be navigated by avoiding priests and other troublemakers, Kaal Bhairav presents a significantly more complex situation.

My recent visits to Nagreshwar, Somnath, and Mahakal Jyotirling temples in Gujarat were marred by the implementation of ticketing systems. Nagreshwar Jyotirling, for example, offers tickets that grant access to the Garbhgrih (sanctum sanctorum). For an additional fee, visitors can also avail themselves of special rituals performed by a priest. While darshan at Nagreshwar Jyotirling is technically free for all, access to the Garbhgrih is restricted to those who purchase a ticket.

Shri Nageshwar Jyotirlinga, Gujrat

Somnath Temple offers tickets for the evening sound and light laser show. Mahakal temple in Ujjain also has a VIP ticket system but a commendable feature of Mahakal Temple is its provision of a separate queue for senior citizens, exempting them from VIP darshan fees. A temple should not be treated as a commercial enterprise. It should be a space for personal reflection and meditation, accessible to all without distinction. The concept of VIP status should be entirely absent from such sacred places.

Paying to visit a temple feels akin to entering an amusement park. A sacred space should be open to all without charge. The introduction of VIP tickets has eroded the spiritual essence of temples. Now, anyone with a few hundred rupees can receive preferential treatment, creating a sense of inequality. India seems unable to fully escape its colonial past, as people continue to be judged based on their wealth, social status, or other factors.

The hierarchical system is deeply ingrained in Indian culture. While the Modi government has made commendable efforts to curb VIP culture by restricting the use of red or blue beacons on vehicles, the mentality of privilege persists. I frequently visit Kashi Vishwanath Temple with guests, and it’s disheartening to witness the preferential treatment afforded to politicians, government officials, judges, and police officers. Their vehicles are often parked directly at the temple’s entrance, a privilege denied to ordinary citizens. This demonstrates a continued bias towards those in positions of authority.

Inside the temple, these individuals also receive preferential treatment, gaining access to areas restricted to the general public. While I understand the need for special arrangements for high-ranking officials like the Prime Minister or President, the same privilege is often extended to politicians and individuals with political connections. While the government introduced VIP darshan tickets to streamline the visiting process, it has inadvertently transformed the temple into a place of privilege. While the time of dignitaries like the Prime Minister or President is undoubtedly valuable, it’s unfair to expect others to wait in long queues while these individuals enjoy special treatment.

I believe a VIP darshan facility is necessary, but it should be exclusive to senior citizens and individuals with special abilities. These groups should be considered VIPs and receive preferential treatment not only at temples but also in offices and public spaces. For the general public, an organized online registration system should be implemented. This system would offer different time slots based on availability, allowing visitors to choose their preferred visiting time.

A similar approach should be adopted for all visitors. By determining the maximum number of visitors per hour and offering different time slots, visitors can choose the most convenient option. This will limit the number of people at any given time, reducing wait times. Those who haven’t registered should be directed to a separate queue. Implementing this system would quickly eliminate long queues and enhance the spiritual experience for visitors, especially if the temple were to offer free entry

I visit Churches, Mosques, Buddhist temples, and Sikh Gurudwaras, but I’ve never encountered a VIP ticket system. While these places of worship may face their own challenges, they haven’t resorted to commercializing their sacred spaces. Unfortunately, the commercialization of temple visits is a prevalent issue in Hindu temples only. The presence of priests and middlemen seeking financial gain, combined with the VIP ticket system, further complicates the experience for devotees.

My Western guests have shared with me that many people have stopped attending churches due to their commercialization and politicization. Priests in these churches often sought to control people’s minds, promising them eternal salvation in exchange for monetary donations. Reports of churches selling certificates for heaven further highlight this disturbing trend. While Hindu temples have historically avoided such practices, there are signs of a concerning shift. Hindu temples are not merely places for rituals or priestly control. They are spaces for self-discovery, introspection, and spiritual growth. They offer opportunities for peace and inner awakening

“I hope that authorities will reconsider the current state of Hindu temples and allow them to serve as true places of self-discovery, introspection, and spiritual growth. If the system remains unchanged, it’s only a matter of time before people lose their devotion to these temples, mirroring the decline of churches. I personally know many individuals who have stopped visiting temples due to overcrowding, VIP tickets, and the exploitative practices of priests and middlemen. I sincerely hope that this trend will reverse, and temples will regain their ancient glory.

Assistance for Children of Kiln Workers

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I have a friend who is a social worker by profession and works with the children of kiln workers in Varanasi. The laborers who operate the kilns primarily come from rural or tribal areas of Bihar, Chhattisgarh, and Jharkhand. They migrate with their entire families to work sites in Uttar Pradesh and other regions. They reside at the construction sites in makeshift brick houses lacking cement plaster or a permanent roof. These homes are constructed by stacking bricks and using a tin sheet as a makeshift roof.

Mr. Amit Rajbhar with his wife

This is a seasonal job that begins in October after the monsoon ends and concludes in late June with the monsoon’s arrival. The work hours are demanding, with shifts starting at 10 PM and lasting until 4 PM the following day – an 18-hour workday. Workers typically take a short break, no longer than two hours, for meals during this period. Everyone in the family contributes, including young children as young as six or seven. While adults handle the primary tasks, children assist in various ways. With both parents working long hours, childcare and cooking fall primarily on the children.

Children of Kiln workers

Imagine enduring such grueling work hours under the open sky. The conditions are extreme. During March, April, May, and June, temperatures soar between 38 and 52 degrees Celsius (102 and 125 Fahrenheit). In contrast, December, January, and February bring frigid temperatures ranging from 35 to 5 degrees Celsius (95 to 40 Fahrenheit). The scorching heat, particularly in May, June, and July, is often accompanied by intense, deadly winds. Yet, these laborers are forced to toil under these inhumane conditions.

Look at their house in the background

My friend, Amit Rajbhar, has dedicated himself to working with the children of kiln workers. He strives to keep them engaged in productive activities. He runs a non-formal education center offering daily classes in basic subjects like math, Hindi, science, general knowledge, and hygiene. Amit’s goal is to create a brighter future for the next generation. He acknowledges that the immediate benefits for these children might be limited, but he believes his efforts will positively impact their children.

Brick making

Amit believes that educating these children will break the cycle of child labor. He shared a heartwarming story about a family he worked with in 2022. The following year, their children refused to return to work, expressing a desire to attend school instead. They asked their parents to continue working in Varanasi while they stayed with grandparents in their village to pursue education. This remarkable outcome exemplifies the positive impact of Amit’s work on breaking the cycle of child labor within a family.

Children of the kiln workers

I was familiar with Amit’s work but had never visited his site. When a guest expressed interest in helping underprivileged children, I decided to take her there. I was deeply shocked by the conditions and the children’s stories. It was late December, with temperatures around 10 degrees and cloudy skies. None of the children wore warm clothes or shoes, playing barefoot in the open.

Sweet distribution

I was heartbroken and struggled to hold back tears. Their stories haunted me, and I desperately wanted to help. Providing warm clothes and shoes seemed like an immediate need. I explored ways to raise funds for these essentials, including reaching out to my contacts. Unfortunately, despite promises from a few, I couldn’t secure the necessary funds. My efforts were met with constant setbacks.

I stayed in constant contact with Amit about the children. Their stories were constantly on my mind. I was determined to help them in 2023. The monsoon of 2023 finally arrived, and the families returned to their villages in Bihar, Chhattisgarh, and Jharkhand. Amit informed me about the start of kiln operations in Varanasi and the families’ expected return in late September. I visited them in late October and began planning a cloth supply for them.

I was thinking about whom to ask for help and suddenly a name clicked in my mind Mr. Amit Marathe whom I met in Varanasi in September 2023. He was an IT professional from Pune but was living in the US. I met with him when he was touring Varanasi and I worked with him as his guide in Varanasi and Ayodhya. I get to meet new people from all over the world but his name clicked in my mind first because of the kind of experience I had with him.

He came from a lower-middle-class family in Pune. His father drove a tuk-tuk. After attending a regular government school and overcoming challenges, he eventually achieved success. His humble background gave him a deep understanding of poverty. He often discussed India’s problems, such as poverty and corruption. Despite living in the US, he actively participated in Indian cultural activities. He was a very proud Indian with a strong desire to help others.

I thought I should ask him if he knew anyone involved in charity work in India. I explained the situation of those kids to him. I didn’t expect him to fund the kids, but after hearing their stories, he asked how much money was needed. He asked me to wait a few minutes and then sent me a receipt for the money transferred into my account. Mr. Amit told me he often does charity work in India and that I should have mentioned the kids when he was touring with me.

It was incredibly kind of him to immediately provide funds for the children’s clothes and other necessities. Finding such a supporter made me incredibly happy and brought tears to my eyes. I imagined the children’s faces when they received the clothes and shoes. I called Amit, my social worker friend, to determine the age group and number of children. The next day, I went to the market to buy warm clothes and shoes, including jackets, warm innerwear, gloves, socks, shoes, and woolen caps.

Bag of supplies

Now I had enough money for all those kids; in fact, the money given by Mr. Amit from the US was sufficient to support even more children. I went to the work site with all the supplies. As soon as the kids heard I had lots of gifts for them, they jumped with joy. Their happiness was indescribable. I distributed everything among them and had also brought sweets and samosas that we enjoyed together. It was a truly wonderful experience that will stay with me forever.

Mr. Amit, his wife and kids

I had some money left from the fund, which I used to buy woolen caps for the children at Asha Samajik Vidyalay, another non-profit run by my friend Mr. Nandlal Master. The kids there were equally delighted to receive the caps. I hope to continue doing this every year or whenever needed. A heartfelt thank you to Mr. Amit Marathe from the US for his generous support and to Mr. Amit Rajbhar for his care for the children.

Kids at Asha Samajik Vidyalay

Traveller’s Choice Award 2020 for Groovy Tours

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I have been using Tripadvisor to promote my tour business since 2014 which gives me most of my business. Based on the ratings and reviews given by the customers Tripadvisor choses certain companies every year and gives them an yearly award. All the way starting from 2014 I started receiving Certificate of Excellence award, then they gave me Hall of Fame award in the year 2018 (Hall of Fame is given to the service providers who get Certificate of Excellence continuously five years in a row) and now this year I have been given Traveller’s Choice Award for the year 2020. It is always a great feeling to see that your guests appreciate your services and it becomes more special when it happens again and again every year 🙂 Thanks for all your support, Jai Hind!

Hall of Fame certificate by Tripadvisor

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It’s been five years since I registered Groovy Tours on TripAdvisor, which has been a significant source of business. TripAdvisor awards Certificates of Excellence annually to businesses with excellent traveler ratings and reviews. If a business receives a Certificate of Excellence for five consecutive years, they qualify for the prestigious Hall of Fame.

I’ve been receiving Certificates of Excellence every year since registering Groovy Tours in 2014. This year, I’m thrilled to announce that we’ve earned the Hall of Fame certificate. As the manager, there’s no greater satisfaction than knowing that our services are appreciated by our customers. Thank you to everyone who has given us the opportunity to serve you

Here it is my Hall of Fame certificate

Boat ride in Varanasi

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Ganga Cruise Alaknanda

Tourism is life line of Varanasi and biggest attraction for tourists has always been Kashi Vishwanath Temple and the river Ganga. I can’t even think of any tourist of pilgrim coming to Varanasi without having desire to at least visit Kashi Vishwanath Temple and have at least one boat ride on the river. As per the data of UP Tourism board nearly 7 million tourists had visited Varanasi in the 2017 and the number is growing every year. But because of bad infrastructure Varanasi was not able to impress tourists and pilgrims as much as it should have done. The city was a complete mess until 2014. Luckily Varanasi elected Mr. Narendra Modi as the member of parliament from Varanasi and he is also the current Prime Minister of India now.

Ganga Cruise Alaknanda

During his tenure of past 4 years this city has changed a lot. They worked a lot for cleanliness under Swatch Bharat Mission which had huge positive impact on the city. Mr. Modi always talks about tourism hence he personally took interest in developing tourism facilities in Varanasi. And the most recent change is Ganga Cruise. We had small boats (hand rowing and engine run both) which can handle 4-6 people. Hand rowing boats are fine but the there was a huge increase in number of engine boats which had basically ruined the whole experience. It is very loud and since it is run on a diesel engine it creates huge pollution. People want to have peace when they go on a boat but these boats were very bad.

Ganga Cruise Alaknanda

I have had so many guests who were disappointed with the boats. If fact they were willing to pay extra to have a bigger, safer and comfortable boat but it was not possible at all because we did not have any other option. But finally we have Ganga cruise as well which will leave positive impact on tourism in Varanasi and will definitely attract more tourists. The government has started this new cruise named Alaknanda and I have been told that it is a double-decker cruise ship which will be able to carry more than 100 passengers at any given time. The liner is equipped with 60 luxurious sofas to make your voyage incredibly comfortable and have eco-friendly bio-toilets. It also has an extensively equipped kitchen which will serve both veg and non-veg dishes to please your taste buds.

Ganga Cruise Alaknanda

The lower deck of the cruise is fully air-conditioned and has a small stage which boosts all the needed multimedia functionality. To keep you connected to the modern world it also offers free on-board WiFi. The upper deck is a restaurant and will let you enjoy the view while hogging on your favorite food! The cruise is even equipped with numerous safety features and an on-board lifeguard for emergencies. When Cabinet Minister Mr. Nitin Gadhkari proposed the idea of Motorways, many People mocked him….but look at it….it is indeed happening…..it is the future.

 

 

Ranked # 1 on Tripadvisor

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I got my tourist guide license four years ago and I was really confused about how I was going to work. My elder brother works for an Italian tour company, my cousin is also an Italian speaking tourist guide and I have grown up in a city where tourism is very important part of economy. Everyone was giving me different suggestions but most of them recommended me to visit some travel agencies with my CV and ask for work because this is the traditional way of getting work in tourism industry for tour guides. I was already blogging and I had developed a sense of finding right customers online so I was not really if I needed to contact travel agencies and in any case I was upset with usual travel agency’s practices like forced shopping and considering the guest only as a person whom you don’t think about meeting again in future.

I had already met with so many western people way before I got my license so I already had a sense about what western tourists want. And in any case my work as a translator or research assistant gave me the best practical knowledge possible, which a lot of guides miss, about western culture. So I decided to work in the same way I was already doing by promoting my business online. My friend Lane from Seattle helped a lot by putting up a website for my tour business. In the beginning it was not working at all and I realized that only having a website was not enough and I needed some kind of advertisement. In the beginning I used platforms like google business or craigslist but it was not really working well, I was still not getting enough work.

During the tour guide training program, we were taught that as per a survey organized by some International travel agency if a tourist is happy with the services of the travel agent then he is likely to tell about his experience to around 5 people but if he is upset then he is likely to share his experience with around 13 people which means there is no margin for error in this tourism business. I started working keeping this idea in my mind that I don’t have any rights to do anything which my guest doesn’t feel comfortable with. I was meeting with a lot of people through different online travel forums and just tried to perform my best. During this time so many people wrote about my services on online travel forums like Lonely Planet Thorn Tree and Indiamike.

Indiamike got me a lot of business and I was really happy with it. A few months ago Tripadvisor contacted me and they provided me a space on their website. Most probably some of my guests had asked Tripadvisor to list me on their website. I had heard about Tripadvisor so many times and everyone said that it was very big and so many people use it. I was really excited to be listed on Tripadvisor. Tripadvisor asked me to ask my guests to share their reviews about my services. It took me only four months and now I am ranked 1 on Varanasi page. I don’t know how it will change my business but I have noticed one thing that so many people contact me. It is a very big responsibility for me to carry on the same quality but I try my best.

I am also considering training other people so that we can work together with more than one group a day. In fact I tried it during last tourist season and it worked very well. I know that this coming tourist season will be much more busier than the last one and I need to be more prepared to handle the traffic. And keeping this idea in my mind I have already made contacts with other government approved tourist guides, have given them a sense about my style of work and they all have agreed on working with me. The biggest worry for me about hiring other guides was if they would ask my guests to go shopping with them as they usually do with their guests. I told them that I don’t do it in my business : I ask for more rather than stealing or cheating my guests.

All of the guides whom I met they also believed in me and said that if they get good salary then why they would take their guests for shopping. I have promised them extra money and just by getting this extra money they were all happy to take my guests without shopping. Everything is working very well so far and I am really excited for next tourist season. My tripadvisor page is here.

Tourist guide license renewal

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My tourist guide license was issued in January 2010 and it was valid up to 29th of January, 2013. My license said that I needed to surrender my license 45 days before the date of expiry in order to get it renewed. I started contacting Ministry of Tourism office in New Delhi and it seemed like they did not have any information. Every time I contacted them they said that I should contact my local tourist guide association. It was a very big problem for me because I never took any membership of any guide association in Varanasi. Finally I got some information from one of my friends in Delhi. He had the proforma of the form I need to fill up.

He also told me that I needed to go to Delhi personally to deposit my license with tourism office. My friend suggested me to talk with the Delhi office before leaving for Delhi. I contacted the Delhi office and they told me a really strange rule that they would accept renewal application only on Wednesday, Thursday and Fridays in the second and third week of January. I was already booked for the second week hence I had to cancel a couple of bookings from the first week and flew to Delhi. I reached at the tourism office in Delhi around 11 AM and they asked me come after 4 PM. I thought that they asked me to come later because maybe the concerned office was not present there.

I was just wandering around here and there for 5 hours and finally when I reached there again by 4, the same officer whom I met in the morning took my application, made me sign on a few papers and issued me a temporary license which said that my license was under renewal process hence I am allowed to work as a regional level tourist guide till 31st of April. I have no idea why they called me to Delhi if they only wanted me to sign a few papers or made me wait for 5 hours if the same person from the morning was responsible for issuing my license. If it was all about signing a few papers then they should have better organized it by post or online. I don’t know when we will start using our IT knowledge for ourselves. Anyways, everything went well but I didn’t like going to Delhi.

Hospitality industry in India

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I work in hospitality industry and I have been trying to learn about it ever since I started working. I had already heard about India having so many problems for tourists but never realized how serious the problem was. Every once in a while I heard about something but it was not possible for me to realize how big the problem was and how easily we could solve it and make more money and send our guests back with a positive impression about India. The biggest problem I was hearing all the time was the issue of forced shopping and I was seriously upset with it. For whatever reasons I was never ever interested in it but I was still happy with the money I was given for my services.

Now when I am back after my first trip out of India, my industry seem shockingly in terrible condition and I feel very sad about it. I traveled in Europe for 14 days and to be honest I was traveling ever hour of the day, except when I slept. I was just not at home at all. I went to all almost all kinds of tourist places possible in Europe and I was really surprised how easy everything was and how the government and people were so nice and welcoming for tourists. The only difference was the cost but its not an issue because life was very expensive in Europe and they definitely need to charge more.

And the good thing was that at least you get what you want after paying for it. Its just not possible at all to buy good services in India. I am not saying that its impossible to get good service but its very hard. I have no idea why such things are going on and why not government and the people of my country are serious about it. We need to understand that Tourism in India is relatively undeveloped, but a high growth sector. It contributes 6.23% to the national GDP and 8.78% of the total employment. A World Travel and Tourism Council (WTTC) report says that by 2020, tourism in India could contribute Rs. 8,50,000 crores to the GDP. In other words, every man, woman and child could become richer by Rs.7,000. India has yet to realize its full potential from tourism.

The Travel and Tourism industry holds tremendous potential for India’s economy. It can provide impetus to other industries and create millions of new jobs. But we won’t be able to make this dream come true if we don’t organize our tourism industry. The major problems tourists face in India is the lack of basic infrastructure, behavior of people working in tourism industry (tourists guides, drivers, hotel staff, restaurants etc), unorganized services, people on the street targeting tourists etc. To be honest I don’t really think that we need to make huge changes, we can organize tourism only by making little efforts.

A few things happened with me in recent times which made me write this article. At first my Europe trip which was like an enlightenment for me other than that the first attraction with a foreign tourist after returning back to India. Actually it was going to be my first work after returning back to India. I was going to work with a Dutch family. I was going to take them on the boat ride. This assignment was given to me by a travel agency, the only agency I work with in whole India. Usually I talk with my guests the evening before the working day. I called the hotel several times but no one responded.

In fact they were staying at a very nice hotel in Varanasi and I was just not expecting such behavior at all but it happened. I wanted to talk with the guest just to reconfirm the timing and other details. I went to the hotel and met with the guest. The guest seemed seriously upset when I met with him at first. He told me- Thank you so much for coming otherwise I was not hoping to see anyone. I was really surprised why he told me such thing. I started talking with him and he said that he was traveling with his wife and daughter and he had requested his travel agent to provide them either a triple bed room or two different rooms but today he was provided only one double bed room.

And when he asked the hotel where would he sleep, the hotel said that they could give him a blanket and he needed to sleep on the floor. He was so upset with it and told me that his dog sleeps on the floor and he always sleep in his bed. He called his agent in India and they said that this is Indian way. Finally he decided to booked another room and paid from his pocket. He had already paid for everything but here he had to pay for the mistake he was not responsible for. The guest was so upset that he said he was very well aware the hotel guy and the travel agency guy sleeping in the bed but they did not care at all about him. I was really sorry for him but…

Anyways, I needed to discuss about my work with him next morning so we just sat together and discussed about the next morning. He said that he did not want to go on any boat ride as he was already super exhausted by traveling for 14 hours on a train and then having all the crazy experience at the hotel. He asked me if I could arrange his boat ride for the evening. As a tourist guide working for someone else it was not under my power to change his boat ride. As per the rules of the travel agency I was working with he needed to pay again because he was the one who wanted to cancel the tour. And in any case we would have to pay the boat guy doesn’t matter whether use him or not after making a booking.

He also seemed fine with this and asked me the price but when I told him the price he was again upset. He said that it was a rip off. I could easily see that he was prepared to tell this way before I told him the price because he was seriously upset with everything. He had no idea what I was asking for but he had developed this mentality that I was going to cheat him. I had asked him for Rs. 1200 per person and this is the rate travel agency in Varanasi charge. He had paid almost three times more to his agent for the morning boat he canceled but still Rs. 1200 seemed like a rip off to him.

I could easily see how upset and angry he was and I was the one who was dealing with him alone. I was seriously scared but I knew how to make Dutch people happy:) I have worked with many Dutch people already but the most important thing is that I have worked with a very popular TV channel called VPRO from The Netherlands. All the Dutch people I ever met know about this TV channel and they all way that they like this channel a lot and follow their programs as they are very progressive channel. And when I tell them that I have already done so many assignments and research for VPRO they become very interested in me and seem so comfortable and happy with me around them.

I knew it would make him happy and comfortable if I tell him about my relations with Dutchland so I shot my arrow and it worked. He was kind of shocked at first and later so happy and comfortable. He invited me to have a beer with him. We went on the roof top restaurant of the same hotel and ordered beer. We were just talking and talking about my work with Dutch people and what he could do the next day in Varanasi and already passed more than 20 minutes but no beer. Neither I nor the guest had any idea why the service was so later as beer is a packaged drink, the hotel did not need to produce it.

I asked the waitstaff again about our order and he said, it will come soon. I asked how soon and he said ten minutes. I asked why and he did not answer me. At this moment I thought maybe they went out to buy the beer and we started talking again. After ten minutes I again asked the waitstaff about our order and he just open the refrigerator right next to our table and gave the beer to us. The refrigerator was literally right next to our table, so close that I could easily opened and taken the beer out without leaving my chair. I just did not understand why he made us wait for 30 minutes???

Impossible to imagine but this is what happened. I can’t even imagine why they did not serve our order on time. Were they worried about me? Were they personally upset with the guest? Or do they just don’t care about their guests at all? Didn’t they care about the money we were going to give them by buying their goods? In any case if they did not want to entertain us then they should have just told us about it. Even after doing it no one said sorry or anything. No one explained why they were so late even when we asked them. Why such things happen?

Such kind of thing is just an example which happened recently with me otherwise I encounter something crazy every time I am working and I know it very well that most of the tourists must be facing similar problems, or maybe bigger, when they are in India. I spent fifteen days traveling in Hungary, Austria and Slovakia and I hardly noticed such things two three times but the problems I noticed in Europe was different and was not as extreme as here. It happened only once in Budapest when someone approached me trying to sell an iphone but it was very easy to avoid him. I noticed a problem second and time in Bratislava, Slovakia where a waitstaff at a restaurant did not speak any English and was dealing with customers.

We ordered something else and got something different. Other than this I just can’t think of any problem I noticed during those fifteen days. Now I wonder why can’t we also have similar kind of services here in India? I know that Indian government is crazy and I just don’t have any hope at all but what about services offered by people? Our attitude for tourists? At one hand we are so proud of saying that as per Indian culture the guest is like God (अतिथि देवो भव्) and on the other hand I am very well aware of such incidents where foreign guests were not treated even like a human? And it happened only because they were our foreign guests.

I have a strong feeling that the people not working in tourism industry are very friendly and nice and all the tourists like them a lot but unfortunately a lot of people who are working in tourism industry are really strange. They just don’t have any sense of tourism or hospitality at all. Another unfortunate thing is that the tourists don’t really get to meet many local people and mostly they interact with their agents or other people working in tourism where they develop strange ideas about India and I am not surprised at all. I would also develop the same mentality if such thing happened with me.

I still don’t forget the way my driver in Himanchal Pradesh had cheated me for only Rs. 100. The amount was nothing for me but that experience of being cheated changed my whole idea about him and I started to hate him and was not feeling secured at all. If we just look at any online travel forum about India then the forums are full of negative stories about India. In fact there are warnings. I know that a few people might be offended with my thinking about tourism industry in India but to be honest I experienced the difference and whatever I am writing is a bitter truth.

We really need to realize that there are problems. If we don’t admit that there are problems then we just won’t be able to solve them. Internet is changing the world. Now we can easily learn a lot about the any place in the world without visiting. We can talk with people without meeting them, we can share ideas and if India is getting negative impression online then we are going to be in huge problem. People read about India before coming here. We need to change otherwise one thing is very sure that we are not right track and things are not going work this way for very long.

I know that everyone is not the same and there are so many people who have real passion for tourism and they do really nice work but it is very likely to get a bad experience in India. I hope we change such things soon.

work with OHM, The Netherlands

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OHM is a TV channel from The Netherlands. They actually make radio and TV shows about Hinduism targeting the Hindus living in Netherlands. They wanted to make a documentary TV show about a young Dutch Hindu boy who was born and raised in The Netherlands in a Hindu family experiencing Hinduism in India. The character they had chosen was named Bramha and they wanted Bramha to live with a traditional Hindu family in India for a few days, experience their daily life, religion, culture and then make a presentation about it. Bramha was a 26 years old young energetic boy who did not have much interest in any religion.

To put a contrast in the story they wanted Bramha to stay with a Hindu family which is follower of Aghor. They had contacted several people across India to organize their work but none of them were able to do it. And I understand it very well because India and Indians have changed a lot after terrorist attack in Mumbai and now they do not want to take any risk by hosting any stranger. Finally they contacted me through my blog. At first I thought it would be easy but later I also felt the same issue. People did not want to host any stranger.

They wanted to film inside the Kina Ram Ashram which I knew wont be possible as I had already tried it several times but every time I got same response that they do not allow media inside the Ashram premises. They have done it because a few years ago some TV channel from India did some filming inside the Ashram and later played with the footage and story and presented Aghor and Aghoris as the people who eat human body flesh, use alcohol in the rituals and do other strange things. Anyways, I still went there but they did not allow me.

But they suggested me about a family who was devotee of Aghor. I knew the family personally but I did not know that they were devotee of Aghor. Another condition put by the TV channel was that the family needed to be a joint family and luckily this family had seven brothers living in the same house and sharing the same kitchen. It was perfect for the show but they were also not comfortable with hosting a stranger in the home. In any case this was the best option I could find. I was talking about an option of TV people meeting the family in person and asking about the option of hosting Bramha for a few days and luckily it also worked when Bramha arrived.

They permitted Bramha to stay with them. So Bramha stayed with the family for four nights and the other crew members stayed at hotel and did the filming. Other than filming with the family they also filmed some regular footage of Varanasi like the evening ceremony, sun rise, rituals, temples, river… They liked Lali Baba a lot and filmed with him also. I have no idea what was the impression of Bramha and what he will talk about the family or Hindus in India but I have a feeling that they were happy with my work and went back with a positive impression about the family they worked with.