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VIP darshan ticket at Kashi Vishwanath Temple, Varanasi

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The Kashi Vishwanath Temple, more than just a place of worship, is the spiritual heart of Varanasi and holds profound significance in Hindu traditions. As one of the twelve revered Jyotirlingas, it symbolizes Lord Shiva as a divine pillar of light. For Hindus worldwide, visiting this temple at least once in their lifetime is a cherished aspiration. Unfortunately, the temple has a tragic history, having been demolished four times by Muslim invaders in the past.

The current temple was constructed in 1780 by the Maratha queen Maharani Ahilyabai Holkar of Indore. In 2020, the Indian government expanded the temple’s area and facilities for visitors by building a new corridor. They also implemented a “Sugam Darshan” ticketing system to streamline the experience. For a fee of ₹400 (Indians) or ₹600 (foreigners), visitors can purchase a ticket that includes darshan, the services of a priest, a small packet of sweets, and (for Indians) a Rudraksha mala or (for foreigners) a scarf. This ticket allows visitors to bypass the general queue

The priest accompanying the visitor assists in obtaining darshan. Tickets for Sugam Darshan can be purchased at the Vishwanath Temple office across the street. While the process is straightforward for Indian visitors, it can be quite complex for foreigners, especially large groups. The temple staff may require individual passport checks and data entry, which can be time-consuming. As a frequent visitor with guests, I often purchase Sugam Darshan tickets to avoid the long queues.

The regular queue can take at least an hour, and during festivals, it can be significantly longer. For some festivals, people begin waiting in line the night before. While Sugam Darshan also has a queue, it’s typically shorter than the regular one. With a Sugam Darshan ticket, darshan can usually be obtained within 20 to 30 minutes. Initially, I used to bring a priest, but I soon realized it was unnecessary. The priest would simply accompany us to the temple and direct us to the Sugam Darshan queue.

During the queue, the priest would often wait nearby, reappearing after our darshan. He would then tie a Kalawa on our wrists, recite mantras, and request payment. The priest’s fee is included in the Sugam Darshan ticket, and the temple office explicitly states that any priest soliciting additional funds should be reported. The priests I encountered claimed to receive only ₹30 per assignment, which is a meager sum. While I occasionally offered them additional cash, they were never satisfied with the amount.

The priests often demanded additional payment, pressuring my guests to give them more money. Their persistent dissatisfaction prompted me to decline their services altogether. They would also guide visitors to the Gyan Wapi well and the large Nandi statue, urging them to make donations. If the donation was deemed insufficient, other priests would join in, subjecting the visitor to emotional manipulation and exorbitant demands. I learned that donations are typically divided between the priest who accompanied the visitor from the office and the one stationed at the Gyan Wapi well.

My tradition emphasizes that faith is a deeply personal matter, and no one has the right to interfere. Hindu philosophy posits that seeking divine guidance through others is akin to trying to see through someone else’s eyes or walk with someone else’s feet—impossible endeavors. Personally, I’ve never been inclined to use priest services, so I stopped engaging them. When purchasing the Sugam Darshan ticket, I informed the office that I didn’t require a priest, and this arrangement worked.

My experience became more spiritual after forgoing priest services. Things were going smoothly until I encountered another form of corruption. Before reaching the main temple, visitors must pass through two or three security checkpoints. At the final checkpoint, priests often wait to intercept visitors. Once visitors have passed through security, these priests approach them to check their tickets. Then, they accompany visitors to the main temple, where the familiar pattern of extortion begins.

My experience became more spiritual after forgoing priest services. Things were going smoothly until I encountered another form of corruption. Before reaching the main temple, visitors must pass through two or three security checkpoints. At the final checkpoint, priests often wait to intercept visitors. Once visitors have passed through security, these priests approach them to check their tickets. Then, they accompany visitors to the main temple, where the familiar pattern of extortion begins.

Although I didn’t bring a priest from the office, I was still stopped by one near the security checkpoint inside the temple. He checked my ticket and insisted on accompanying me. I told him I was happy to go inside without a priest, but he persisted, urging me to take him with my group. I declined, and then I heard other priests telling him to talk directly with my guests. They threatened to ‘manage me’ if my guests agreed to their services. Fortunately, my guests also refused their offer. The priest was asking for a fee of Rs. 100, which was clearly a marketing ploy. We all know what they do inside.

Fortunately, I was able to visit the temple without being accompanied by any priest. However, I’ll be more cautious next time. I’ll inform my guests beforehand about the possibility of priests approaching them, even inside the temple. If there are no accompanying priests, a visit to Kashi Vishwanath is a beautiful spiritual experience. But if any priests do approach, they can ruin the whole experience. Their primary interest seems to be visitors’ money.

If you’re planning to visit Kashi Vishwanath Temple, here are a few tips:

1: For a quick Darshan, walk directly from Godowlia crossing to the temple. Traffic is prohibited between Godowlia and Kashi Vishwanath, but you can easily find wheelchair assistance for Rs. 500. Wheelchair helpers will take you to the temple, wait while you perform the rituals, and then bring you back to Godowlia crossing.

2: Be wary of people wearing ID cards who claim to be authorized by the temple to help visitors. These individuals are often frauds. Avoid talking to them. If you need directions, ask a police officer or local shopkeeper, but never agree to go with them.”

3: The temple office is located just 100 meters before Kashi Vishwanath Temple on the main street. Here, you can purchase Sugam Darshan tickets and deposit your belongings in the free lockers provided by the temple board. The tickets can also be booked online through temple’s website. Please note that you cannot carry any electronics (mobile phones, chargers, batteries, e-watches, etc.), sharp objects, pens, cosmetics, hand sanitizer, tobacco products, or other prohibited items inside the temple. Deposit all of these items in the lockers and keep the key with you.

4: You can enter the temple corridor with your shoes on. Shoe racks are available inside the corridor.

5. As mentioned before, decline the services of priests politely. Prasadam (a box of sweets) and Rudraksha Mala are available at the temple office. Be sure to collect these items before entering the temple. This way, you can offer them to Bhagwan during the Darshan.

6: Avoid buying flowers from the vendors outside the temple. They may not ask for payment upfront, but they will demand exorbitant amounts after your Darshan. If you purchase flowers from these vendors, they will send someone with you inside the temple who will try to extort money from you, similar to the priests. Consider bringing flowers with you from outside or purchasing them from the shops along the street between Godowlia crossing and the temple. There’s even a wholesale flower market about 300 meters from the temple where you can buy flowers in advance.

“7. As I mentioned previously, avoid interacting with any priests inside the temple.

8: There is a separate queue for Sugam Darshan. Ask a police officer to direct you to the correct line.

9: You cannot enter the Garbhgrih. The Garbhgrih is cordoned off, and everyone performs Darshan from the other side of the barrier.

“10. If you have a Sugam Darshan ticket with a Rudraksha, you can give it to the priest at the Garbhgrih and ask him to touch it to the Lingam. You cannot touch the Lingam yourself, but your Rudraksha Mala can, and you can wear it forever.

11: Don’t forget to visit the newly opened Sringar Gauri (Ardhangini of Mahadev) shrine located under the basement of the Gyanwapi mosque. The shrine was always accessible to devotees but was closed for political reasons in the 1990s. It was reopened last year. Be sure to thank Yogi Adityanath for his efforts in reopening the shrine

12. After completing your Darshan of Kashi Vishwanath, explore the various other temples within the corridor. One temple I highly recommend is Annpoorna Mata. The statue of Annpoorna Mata was stolen from the temple nearly a century ago. It was displayed in a museum in Canada for many years before being returned to India in 2021. Don’t confuse this temple with the larger Annpoorna Mata temple located outside the corridor.

13: I also encourage you to explore the entire corridor. Near Ganga Dwar, you’ll find Pashupatinath Temple, locally known as Nepali Mandir. Be sure to visit this temple as well.

14: While many people desire to visit the temple during the various aartis, I recommend against it. Despite the large size of the Vishwanath temple corridor, the Grabhgriha (inner sanctum) is quite small. A bench is placed directly at the entrance of the Grabhgriha, which is only about 3 feet wide and 5 feet tall. Only those who manage to secure a seat on this bench can see the Aarti or the events happening inside the Grabhgriha. The rest of the people are relegated to the back, with limited visibility. Even those standing behind the bench may struggle to see clearly. For a more enjoyable experience, I suggest opting for a regular Sugam Darshan.

15 : Lastly, be cautious about engaging with anyone claiming to be a guide. If you desire a guide, ensure they are authorized by the government. Many individuals may present themselves as temple-authorized guides, but this is false. The temple does not authorize any guides. You’ll often encounter people wearing temple-issued ID cards, which they claim proves their authorization, but this is not true. These cards are typically daily visitor passes issued to locals for a fee. If you’re unsure, ask the guide to show their official government-issued guide license. Avoid engaging with fake guides, as it can significantly impact your experience. You can read about a group of devotees who had a negative experience with a fake guide in this article:

A man posing as tourist guide fled from Kashi Vishwanath Dham with 17 mobiles and other belongings of a group pilgrims from Tamilnadu. 

I’m not trying to alarm anyone with these negative comments. Unfortunately, everything I’ve written is true and based on my personal experiences. My only goal is to ensure you have a peaceful and fulfilling spiritual experience at Kashi Vishwanath. By sharing these tips and insights, I hope to help you avoid any potential pitfalls. I hope that the authorities will take steps to address the issues related to certain priests. Hari Om, Peace!

Here is a map to help you reach Kashi Vishwanath Temple Help Desk office from Godowlia Crossing:

Do we really need Bullet trains?

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Indian Railways is the backbone of India’s transportation system, carrying over 24 million passengers daily. This figure excludes metro systems and other local trains in various Indian cities. India boasts the world’s fourth-largest railway network, operating more than 22,593 trains. It is recognized as one of the largest railway systems globally under single management. Indian Railways offers a diverse range of trains, including superfast express, express, passenger, Rajdhani, Shatabdi, and the semi-high-speed Vande Bharat. Luxury tourist options like the Maharaja Express and heritage Himalayan trains are also available.

Trains offer various seating and sleeping accommodations. Most trains include unreserved general class, non-AC sleeper, 3AC, 2AC, and 1AC classes. While Shatabdi and Vande Bharat currently lack sleeper options, the railway plans to introduce sleeper class Vande Bharat trains soon. It’s also rumored that Vande Bharat trains will replace older Shatabdi trains. Rajdhani Express connects state capitals and exclusively features air-conditioned coaches in 3AC, 2AC, and 1AC classes. Renowned for speed and luxury, Rajdhani Express is a popular choice for inter-state travel.

Shatabdi Express trains offer only chair car seating and connect major cities within shorter distances. Considered fast and luxurious, Shatabdi trains are popular among travelers. The majority of passengers, however, opt for superfast, express, and passenger trains. Indian railways underwent a significant transformation after 2014 under Prime Minister Modi’s leadership. Substantial investments were made to improve railway infrastructure. The implementation of the Clean India campaign led to enhanced sanitation at stations and within trains.

The most noticeable change since Modi came to power is the significantly improved cleanliness of railway stations. There are more comfortable amenities like better waiting areas, cafeterias, drinking water facilities, and overall sanitation. Trains also appear cleaner due to increased and frequent cleaning. A major upgrade is the introduction of vacuum pressure flush toilets in trains. Before 2014, train toilets directly emptied onto the tracks. These improvements have been widely appreciated by the public.

One other major change we’ve noticed is that the railways are shortening the number of non-AC sleeper class coaches. They are replacing these non-AC coaches with AC ones, primarily 3 AC coaches. They have introduced another AC class coach called 3 AC Economy. The 3 AC Economy coach has a capacity of 83 beds, while 3 AC coaches have a capacity of 72 beds. 2 AC coaches have a capacity of 54 beds, and 1 AC coaches offer coupes that can accommodate either 2 or 4 passengers. Non-AC sleeper coaches also have a capacity of 72 beds, and unreserved general class is open to all passengers.

There is usually a waitlist for all train classes. Tickets open four months in advance, and popular trains often sell out immediately. Availability typically dwindles to nothing about a month before departure, unless you try for a Tatkal (urgent) ticket, which opens a day in advance. Tatkal tickets are notoriously difficult to obtain, especially for AC classes, which open at 10 AM. The booking servers immediately become overloaded, and even a minute’s delay can mean losing out. After countless failed attempts, I’ve given up trying.

There are ticket agents who manage to buy tickets from the ticket counter. I’ve heard they bribe ticket counter officers to obtain them. Another major problem with Indian trains is delays. Such delays are so common that 15-20 minutes is hardly considered a delay. People often expect delays of an hour or more and plan their schedules accordingly. While trains are delayed for a day only during the dense fog of winter, there’s no doubt that punctuality has improved since 2014. However, there’s still significant room for improvement.

Indian Railways has been working to improve tracks and increase train speeds. I’ve noticed a significant change in train speeds. Before Mr. Modi took office, the average speed of most trains was around 70 kilometers per hour, but now it’s closer to 100-110. Vande Bharat, Shatabdi, and Rajdhani trains even run at 130-140 kilometers per hour. There has been considerable progress in railways over the past decade, but serious issues remain. Many major railway stations are still in poor condition, and the state of non-AC sleeper and general class coaches is so terrible it’s difficult to describe.

Waitlists for tickets are often so long that it’s very difficult to get a confirmed one. India is also building a Bullet train. The first Bullet train will connect Ahmedabad and Mumbai. Construction began in 2017 and was supposed to be operational by 2022 but was delayed due to the Covid pandemic. I’ve heard it might be operational by the end of 2025. I traveled in both non-AC sleeper and general class once last year, and I had such a horrible experience that it made me question the need for Bullet trains. A few months ago, I wanted to go to Delhi but couldn’t get a ticket from Varanasi on the train I wanted. The same train had seats available from Lucknow, so I booked a 2AC sleeper ticket from there.

I thought I’d simply buy a general class ticket from Varanasi to Lucknow and then upgrade to AC 2 there. I purchased an unreserved general class ticket. The train arrived thirty minutes late, and all non-AC sleeper and general class coaches were packed. As I tried to enter the unreserved general class compartment, the train started moving. I managed to board, but it was a huge mistake. The coach was so crowded I couldn’t even see my feet. Every seat was occupied, and people were sitting on the floor, luggage racks, and even outside the toilet.

There was no space at all to even sit on the floor. It was going to be a five-hour journey, and I had no idea how I would survive that long. Somehow, I managed to squeeze near the toilet and sit on the floor with other people. There were about ten of us crammed into one square meter. Since I was right by the toilet, I had to constantly move whenever someone needed to use it. Eventually, I had to go too, but when I opened the door, it was disgusting. Someone had thrown a plastic bottle in the toilet, it was clogged, and there was urine on the floor. It was impossible to use.

I came back to my spot on the floor, filled with regret for choosing general class. I knew conditions were bad, but I hadn’t realized how truly awful it was since my last general class journey. Despite the ordeal, these experiences can be quite eye-opening. I encountered a situation I never imagined. A family boarded at a stop; they looked like nomads without a permanent home. The family—a mother, father, and three children—was aggressive as soon as they entered. They loudly demanded space and pushed their way towards the toilet, ignoring other areas. It seemed like they already knew where they were headed.

They reached the toilet, entered together, and locked themselves in. Clearly, they saw it as their only available space. When others needed to use the toilet, the family refused to open the door. People started pounding on the door, but the family remained unresponsive and comfortable inside. The frustration grew, and people threatened to break down the door. Finally, the family opened it, appearing annoyed at the disturbance. They acted as if the toilet compartment was their private space. It’s unbelievable that passengers can take over a public toilet on a moving train.

Another bizarre encounter involved two fellow floor-sitters. One man had an open mouth ulcer from cancer, covered with a cloth. Given my immunosuppressive medication and heightened infection risk, being near him was terrifying. I couldn’t imagine his own suffering with cancer, let alone the added stress of this overcrowded, unsanitary environment. Such a journey would undoubtedly be incredibly challenging for someone battling cancer. It highlights the harsh realities faced by many due to economic constraints. Poverty often forces people into unimaginable situations.

There was another guy who wanted to go somewhere in Haryana, but the train only went as far as Delhi. He told me he had started the journey with just Rs. 500 and that the ticket checker had charged him that entire amount to issue a new ticket, leaving him with nothing. I suspected the ticket checker had taken a bribe, but the man showed me a legitimate Rs. 500 receipt for the new ticket. He explained that he would switch trains in Delhi, then take another train part of the way, and finally walk the last 40 kilometers.

I was shocked to discover he didn’t have a ticket for the next leg of his journey from Delhi, nor did he have money for a bus ticket to his final destination. His ordeal was heartbreaking. His innocence made me want to help, at least by buying him a bus ticket. As the train approached Lucknow, I grew increasingly eager to escape the general class compartment. I asked him how much a bus ticket would cost and gave him some money to ensure he wouldn’t have to walk the 40 kilometers.

The train arrived at Lucknow station thirty minutes late. I gave him some money, and he looked puzzled but accepted it gratefully. I changed to the AC 2 class, cleaned up in the washroom (AC class washrooms are usually clean), and went to my seat. That journey still haunts me. It’s heartbreaking to see the appalling condition of general class compartments in Indian trains, where ordinary people endure so much suffering. While some help is available on trains, the state of general class is so dire that it seems insufficient.

I recently had another experience traveling in non-AC class a few days ago. Usually, I book round-trip tickets before my journey, but this time I didn’t have a return ticket to Varanasi. I planned to buy a Tatkal ticket (available a day before departure) but couldn’t get one. As usual, the Indian Railways server crashed, and I couldn’t purchase a ticket. I explored other options from different cities and found a train from Gwalior to Varanasi with available seats for the next day. I booked a ticket on the Bundelkhand Express for the next day.

Gwalior is a four-hour train ride from Delhi, so I looked for a train to Gwalior that evening. All reserved seats were booked, so I decided to try unreserved class again since it was only a short journey. I arrived at Hazrat Nizamuddin railway station, bought a general ticket, and went to the platform. It was August 14th, and we had a holiday on the 15th. The 16th was Friday, and Saturday and Sunday are already officially off days. With another festival on Monday, it meant a long holiday, so many people were traveling back home. The platform was full of people waiting for the train. I thought that if the unreserved class was overcrowded, I would get on a reserved class and pay the penalty.

There were two unreserved coaches, and both became overcrowded as soon as the train arrived at the platform. People were even jumping onto the moving train to secure seats. By the time the train stopped, it was already overcrowded, so I couldn’t board. I went to the reserved non-AC class, hoping to find a spot in a corner. However, many others with general class tickets had the same idea, and the reserved coach was also packed.

It was incredibly difficult to even board the train, but somehow I managed. The train was so crowded that even those with confirmed seats were forced to share them. I managed to find a standing space and later used my backpack as a seat. Everyone said most passengers would get off at Mathura station, but the opposite happened: few got off, and more boarded. Eventually, I couldn’t even sit on my backpack and had to stand the entire time.

Not enough space even to stand

The next stop was Agra, and even more people got on. By this point, it was nearly impossible to stay in the compartment, but I had no other choice. People were sitting on the floor everywhere, and even the reserved seats were occupied by those with unreserved tickets. People trying to move were constantly stepping over others’ feet and luggage. Although the non-AC reserved coaches had open windows, it was so overcrowded that I felt suffocated the entire time.

Finally, the train arrived at Gwalior station, about 30 minutes late. These two recent experiences of traveling in non-AC class have been horrible, literally a nightmare. If there’s any other option, I wouldn’t want to travel in either unreserved or non-AC sleeper class again. It’s not just my story; everyone shares the same opinion about non-AC travel. While there have been improvements recently, many problems still need to be addressed, especially the condition of the unreserved class.

On one hand, we have numerous problems with running existing train services efficiently, while on the other, we’re investing in bullet trains. My recent experience has made me question the need for bullet trains at this point. I understand that such projects enhance a country’s image and attract foreign investment, but shouldn’t we prioritize improving existing services first? I believe focusing on making current trains better would be more appreciated by the Indian public and International community in general.

Why not try to end the waitlist in train tickets first? Why not make trains run on time first? Why not make them litter free first? Why not make the condition of general class coaches better first? Why not replace non-AC with AC coaches first? Why not try to improve the track quality first and make the trains faster? Why not arrange good pantry services available at all the trains first? Why make huge investment on Bullet trains when our other trains are in bad shape?

About 15 years ago, I met an English man who was an expert in building bullet trains. He had been involved in bullet train projects in Japan and other countries. He told me that Indian Railways had invited him to collaborate on a project in the 1970s. Forty years later, he returned to India as a tourist and wanted to see the progress of that project. He visited the Vadodara Railway Headquarters and was shocked to find that no progress had been made in the past four decades.

He said it wasn’t wise for India to build bullet trains while regular trains were in such poor condition. I agree to some extent. I want India to have modern rail infrastructure, but existing trains should be perfected first. I understand the government might be trying to shift lower-middle-class passengers from non-AC sleeper to AC coaches, but can everyone afford it? Do they even want to? And even if they do, are tickets available? Of course not!

I understand many people prefer non-AC travel due to financial constraints, and the government should address this. While Indian Railways passenger trains operate at a loss, subsidized by freight services, it’s unacceptable to neglect the conditions of non-AC coaches. There needs to be a balance between financial viability and passenger comfort.

The only solution I can think of is to replace all non-AC sleeper class coaches with 3AC Economy and all unreserved class coaches with a metro train-type coach. Every train should be air-conditioned and equipped with clean toilets. This would require additional funding, which could be recovered by charging passengers equally or slightly more for those traveling in 3AC, 2AC, or 1AC. Railway stations also need improvement, and the waitlist system for tickets should be eliminated.

With the rising middle class, many Indians now travel by airplane, but the majority still can’t afford it. India’s vast population and immense size contribute to its significant challenges. Solving even small problems requires immense effort. It often feels like there’s a lack of will to address these issues despite visible solutions. Indian bureaucracy is plagued by corruption, laziness, and a focus on personal comfort rather than public service.

Indian train journeys can be delightful if you secure a confirmed seat in AC class. I prefer train travel for overnight journeys. I wish the government would prioritize addressing the core issues affecting ordinary citizens. While I support the development of bullet trains, I believe improving existing train services is equally important. We need safer, more comfortable trains, an end to ticket waitlists, and a reduction in accidents and derailments. India has made significant strides in railway infrastructure over the past decade, and I’m optimistic about future improvements. I hope to see a world-class railway system that surpasses global standards.

Hospitality industry in India

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I work in hospitality industry and I have been trying to learn about it ever since I started working. I had already heard about India having so many problems for tourists but never realized how serious the problem was. Every once in a while I heard about something but it was not possible for me to realize how big the problem was and how easily we could solve it and make more money and send our guests back with a positive impression about India. The biggest problem I was hearing all the time was the issue of forced shopping and I was seriously upset with it. For whatever reasons I was never ever interested in it but I was still happy with the money I was given for my services.

Now when I am back after my first trip out of India, my industry seem shockingly in terrible condition and I feel very sad about it. I traveled in Europe for 14 days and to be honest I was traveling ever hour of the day, except when I slept. I was just not at home at all. I went to all almost all kinds of tourist places possible in Europe and I was really surprised how easy everything was and how the government and people were so nice and welcoming for tourists. The only difference was the cost but its not an issue because life was very expensive in Europe and they definitely need to charge more.

And the good thing was that at least you get what you want after paying for it. Its just not possible at all to buy good services in India. I am not saying that its impossible to get good service but its very hard. I have no idea why such things are going on and why not government and the people of my country are serious about it. We need to understand that Tourism in India is relatively undeveloped, but a high growth sector. It contributes 6.23% to the national GDP and 8.78% of the total employment. A World Travel and Tourism Council (WTTC) report says that by 2020, tourism in India could contribute Rs. 8,50,000 crores to the GDP. In other words, every man, woman and child could become richer by Rs.7,000. India has yet to realize its full potential from tourism.

The Travel and Tourism industry holds tremendous potential for India’s economy. It can provide impetus to other industries and create millions of new jobs. But we won’t be able to make this dream come true if we don’t organize our tourism industry. The major problems tourists face in India is the lack of basic infrastructure, behavior of people working in tourism industry (tourists guides, drivers, hotel staff, restaurants etc), unorganized services, people on the street targeting tourists etc. To be honest I don’t really think that we need to make huge changes, we can organize tourism only by making little efforts.

A few things happened with me in recent times which made me write this article. At first my Europe trip which was like an enlightenment for me other than that the first attraction with a foreign tourist after returning back to India. Actually it was going to be my first work after returning back to India. I was going to work with a Dutch family. I was going to take them on the boat ride. This assignment was given to me by a travel agency, the only agency I work with in whole India. Usually I talk with my guests the evening before the working day. I called the hotel several times but no one responded.

In fact they were staying at a very nice hotel in Varanasi and I was just not expecting such behavior at all but it happened. I wanted to talk with the guest just to reconfirm the timing and other details. I went to the hotel and met with the guest. The guest seemed seriously upset when I met with him at first. He told me- Thank you so much for coming otherwise I was not hoping to see anyone. I was really surprised why he told me such thing. I started talking with him and he said that he was traveling with his wife and daughter and he had requested his travel agent to provide them either a triple bed room or two different rooms but today he was provided only one double bed room.

And when he asked the hotel where would he sleep, the hotel said that they could give him a blanket and he needed to sleep on the floor. He was so upset with it and told me that his dog sleeps on the floor and he always sleep in his bed. He called his agent in India and they said that this is Indian way. Finally he decided to booked another room and paid from his pocket. He had already paid for everything but here he had to pay for the mistake he was not responsible for. The guest was so upset that he said he was very well aware the hotel guy and the travel agency guy sleeping in the bed but they did not care at all about him. I was really sorry for him but…

Anyways, I needed to discuss about my work with him next morning so we just sat together and discussed about the next morning. He said that he did not want to go on any boat ride as he was already super exhausted by traveling for 14 hours on a train and then having all the crazy experience at the hotel. He asked me if I could arrange his boat ride for the evening. As a tourist guide working for someone else it was not under my power to change his boat ride. As per the rules of the travel agency I was working with he needed to pay again because he was the one who wanted to cancel the tour. And in any case we would have to pay the boat guy doesn’t matter whether use him or not after making a booking.

He also seemed fine with this and asked me the price but when I told him the price he was again upset. He said that it was a rip off. I could easily see that he was prepared to tell this way before I told him the price because he was seriously upset with everything. He had no idea what I was asking for but he had developed this mentality that I was going to cheat him. I had asked him for Rs. 1200 per person and this is the rate travel agency in Varanasi charge. He had paid almost three times more to his agent for the morning boat he canceled but still Rs. 1200 seemed like a rip off to him.

I could easily see how upset and angry he was and I was the one who was dealing with him alone. I was seriously scared but I knew how to make Dutch people happy:) I have worked with many Dutch people already but the most important thing is that I have worked with a very popular TV channel called VPRO from The Netherlands. All the Dutch people I ever met know about this TV channel and they all way that they like this channel a lot and follow their programs as they are very progressive channel. And when I tell them that I have already done so many assignments and research for VPRO they become very interested in me and seem so comfortable and happy with me around them.

I knew it would make him happy and comfortable if I tell him about my relations with Dutchland so I shot my arrow and it worked. He was kind of shocked at first and later so happy and comfortable. He invited me to have a beer with him. We went on the roof top restaurant of the same hotel and ordered beer. We were just talking and talking about my work with Dutch people and what he could do the next day in Varanasi and already passed more than 20 minutes but no beer. Neither I nor the guest had any idea why the service was so later as beer is a packaged drink, the hotel did not need to produce it.

I asked the waitstaff again about our order and he said, it will come soon. I asked how soon and he said ten minutes. I asked why and he did not answer me. At this moment I thought maybe they went out to buy the beer and we started talking again. After ten minutes I again asked the waitstaff about our order and he just open the refrigerator right next to our table and gave the beer to us. The refrigerator was literally right next to our table, so close that I could easily opened and taken the beer out without leaving my chair. I just did not understand why he made us wait for 30 minutes???

Impossible to imagine but this is what happened. I can’t even imagine why they did not serve our order on time. Were they worried about me? Were they personally upset with the guest? Or do they just don’t care about their guests at all? Didn’t they care about the money we were going to give them by buying their goods? In any case if they did not want to entertain us then they should have just told us about it. Even after doing it no one said sorry or anything. No one explained why they were so late even when we asked them. Why such things happen?

Such kind of thing is just an example which happened recently with me otherwise I encounter something crazy every time I am working and I know it very well that most of the tourists must be facing similar problems, or maybe bigger, when they are in India. I spent fifteen days traveling in Hungary, Austria and Slovakia and I hardly noticed such things two three times but the problems I noticed in Europe was different and was not as extreme as here. It happened only once in Budapest when someone approached me trying to sell an iphone but it was very easy to avoid him. I noticed a problem second and time in Bratislava, Slovakia where a waitstaff at a restaurant did not speak any English and was dealing with customers.

We ordered something else and got something different. Other than this I just can’t think of any problem I noticed during those fifteen days. Now I wonder why can’t we also have similar kind of services here in India? I know that Indian government is crazy and I just don’t have any hope at all but what about services offered by people? Our attitude for tourists? At one hand we are so proud of saying that as per Indian culture the guest is like God (अतिथि देवो भव्) and on the other hand I am very well aware of such incidents where foreign guests were not treated even like a human? And it happened only because they were our foreign guests.

I have a strong feeling that the people not working in tourism industry are very friendly and nice and all the tourists like them a lot but unfortunately a lot of people who are working in tourism industry are really strange. They just don’t have any sense of tourism or hospitality at all. Another unfortunate thing is that the tourists don’t really get to meet many local people and mostly they interact with their agents or other people working in tourism where they develop strange ideas about India and I am not surprised at all. I would also develop the same mentality if such thing happened with me.

I still don’t forget the way my driver in Himanchal Pradesh had cheated me for only Rs. 100. The amount was nothing for me but that experience of being cheated changed my whole idea about him and I started to hate him and was not feeling secured at all. If we just look at any online travel forum about India then the forums are full of negative stories about India. In fact there are warnings. I know that a few people might be offended with my thinking about tourism industry in India but to be honest I experienced the difference and whatever I am writing is a bitter truth.

We really need to realize that there are problems. If we don’t admit that there are problems then we just won’t be able to solve them. Internet is changing the world. Now we can easily learn a lot about the any place in the world without visiting. We can talk with people without meeting them, we can share ideas and if India is getting negative impression online then we are going to be in huge problem. People read about India before coming here. We need to change otherwise one thing is very sure that we are not right track and things are not going work this way for very long.

I know that everyone is not the same and there are so many people who have real passion for tourism and they do really nice work but it is very likely to get a bad experience in India. I hope we change such things soon.

tourist guides work for free?

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The Value of a Guide: A Glimpse into India’s Tourism Reality

Something strange happened to me today that made me realize the current state of tourist guides in India. A few days ago, my brother, who works as an Italian tour escort, called to tell me that one of his friends from Varanasi wanted to start a travel agency and needed my advice. The friend had seen my website and was impressed, so I eventually got a call from him. He wanted my suggestions on unique tours that would attract foreign tourists to Varanasi.

I told him about the distinctive things I show my guests, such as roadside dental clinics, “bull shops,” “Facebook Baba,” and my special walking tours. I even briefly mentioned the concept of LGBT tourism. Everything was going well, and we had a great conversation until he suddenly told me he had a group of foreign tourists coming to Varanasi and needed a guide to show them around. I was about to tell him about the official Incredible India office in Varanasi, but what he said next truly shocked me.

He told me he had heard that tourist guides in Varanasi charge a fee for their work. I was stunned. “Where is a place that they don’t charge a fee?” I asked. He confidently replied that guides in cities like Agra and Delhi work for free. I asked him why anyone would work for free, and he didn’t know, but he was so sure because he had already used the services of such guides.

I knew exactly why some guides work for free. It’s because they are more interested in taking guests to shops than to tourist sites. I told him this, and he asked if there was no such thing in Varanasi. I said I was not aware of any guides who operate that way. I explained that there is a set rate decided by the Indian government, and in fact, Varanasi is the most expensive place to hire a guide because the tourism day begins before sunrise and ends after sunset, meaning guides are often paid for what amounts to three half-days.

Despite knowing that free guides take guests to shops instead of historical sites, he still insisted on finding one. I called my brother and asked if this practice was common in Delhi and Agra. He confirmed that yes, there are such guides who work for free. Once you’re with them, they start telling all kinds of wild stories and eventually take you to a shop where you end up buying something, and they get a commission. I couldn’t believe someone would think tourist guides are a free service.

His guests will be staying at the Radisson Hotel in Varanasi, a place only wealthy tourists can afford. I wondered why, after paying so much money and traveling so far, they would choose to meet a guide who works for free and takes them shopping instead of sightseeing. My brother and many other guides tell me the same story: they are still treated as “entertainers” who tell funny stories, not as respected professionals.

The Lack of Respect for Guides

There is no professional standard for tourist guides in India, and I see this firsthand. I am proud to be a tourist guide because it is a wonderful profession. I get to meet people from all over the world; I teach them about my culture, and they teach me about theirs. I make a good living by Indian standards. We are known for being punctual in a country where delays are common. We represent our country, which is a huge and important responsibility. The Ministry of Tourism even calls us “cultural ambassadors of India.”

I believe the government of India needs to take steps to ensure tourist guides are respected. During my training, I was told the Ministry of Tourism planned to start an annual award for the best guides from different regions to encourage professionalism and interest in the profession. The government’s plans sounded great, but when I look at what has actually been done for tourism, everything seems the same.

I recently visited the Incredible India website, the most famous tourism brand in the country, and was shocked to see how outdated it was. The importance of this brand is clear; if you google “India,” “India tourism,” or “tourism in India,” the first result is the Incredible India website. However, the information there seems from the time of World War II. They are still saluting the medal winners from the Commonwealth Games that happened years ago.

The site requests that tourists use only authorized guides but provides no list of them. There are awards mentioned, but no category for “Best Tourist Guide.” I don’t know when the government will take tourism seriously. Tourism already contributes 5.90% to our GDP, and this percentage could increase dramatically with just a few small changes. I don’t know when the government will start thinking about these issues, but they really need to.

Snakes on Indian train

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My 24-Hour Train Ride to a Wedding

A few days ago, I traveled from Varanasi to Ratlam by train to attend a wedding, which meant a journey of over 24 hours. I take the train all the time, but I usually avoid trips longer than 13 or 14 hours. This time, however, I had no other option. The person getting married booked my ticket, and since we were traveling in a group, it was going to be a fun journey anyway. Indian trains have several classes, such as General Class (no reserved seat), Non-AC Sleeper, 3AC, 2AC, and 1AC. I usually prefer 3AC as it’s the most comfortable class at the cheapest price, but my ticket this time was for the Non-AC Sleeper class.

The journey from Varanasi to Ratlam was uneventful, and to be honest, I never got bored because I was with my friends. The return journey, though, was quite an experience. When our train arrived at the Ratlam station, we found our coach door was locked from the inside, and there were people sleeping on our seats! We asked them to open the door, but they all pretended not to hear us. We finally had to enter our coach through another one. When we asked the people to leave our seats, they simply refused to listen. All of them had wait-listed tickets, which means their seats weren’t confirmed.

We started by requesting them politely, then began shouting, and it finally escalated into a full-on fight. After 45 minutes of pleading, shouting, fighting, and what felt like a war, we finally got our seats! I had traveled in the Non-AC Sleeper class several times before, but this journey was unique because I saw something I had never seen in a train. In the Non-AC Sleeper class, anyone is allowed to enter, so all kinds of services are offered by unauthorized people. You’ll see people selling chai (tea), others selling books, and some begging… but this time, I saw snakes in the train.

I saw a group of snake charmers showing snakes to people and asking for money. People were offering them money because snakes are associated with Lord Shiva and are considered holy in Hinduism. I was truly surprised but also amused. It seemed so strange to me—snakes in the train and no one to stop them? Anyway, I was able to film it. Enjoy!

Varanasi tours

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I recently worked with a travel agency as a mute guide for an Italian group. The group already had an escort who knew Varanasi very well, but he didn’t have a tourist guide license, so I was hired to accompany the group as their mute guide. I had previously worked with many tourists as a tour guide in Varanasi, all of whom were my direct clients, but I had no experience working with a group traveling through a travel agency, so I was excited to take on this opportunity.

I was asked to meet the group at Sarnath, where they would arrive directly from the airport. When I met them, the escort instructed me to stay with him at all the entrance points of the monuments. The group first visited the Sarnath ruins, and I saw the escort explaining something in Italian for about 10-15 minutes. Then he gave the clients free time and came back to me. The clients were left to wander around the ruins on their own, which seemed like a nice idea to me.

After the ruins, we headed to the museum, where the escort explained only four statues before giving the clients more free time and returning to me. Once again, the clients were alone. I asked him if he had checked with the clients about whether they wanted his company or preferred to explore on their own. He replied that he never asks; he just tells them in a very professional way to go explore the place independently. This sounded a little strange to me. I also give my clients free time, but I ask them first. Still, I wasn’t sure if my approach was better than his, especially since the clients never seemed to complain.

After visiting the museum, we headed straight to the hotel, which surprised me because the clients did not get to visit the Buddha Temple and the Bodhi Tree—both significant places for Buddhists and Hindus. In fact, these are the only places where you see people actively participating in rituals, which seemed more interesting than visiting a museum or ruins. Nonetheless, the clients didn’t complain, likely because they were unaware of these important sites.

After checking in at the hotel, the clients had an hour to get ready for their visit to Dashashwamedh Ghat. I finally met them again at Dashashwamedh Ghat, where a boat was waiting for us. We took the boat to Manikarnika Ghat to see the cremation ground. We spent hardly ten minutes there before heading back to Dashashwamedh Ghat for the evening ceremony. After the ceremony, the clients returned to the hotel, and I went home.

The next morning, I met them again for a boat ride at 5 AM. We enjoyed about an hour on the river before walking through the narrow alleys of Varanasi and visiting Vishwanath Temple (The Golden Temple). The clients entered the temple with the escort while I waited outside. After their visit, the tour concluded. It was a unique experience for me, but I couldn’t help but think about those poor clients who spent only 20 hours in Varanasi—12 of which were in the hotel, 3 in the bus, and hardly 5 exploring a city where one could easily spend three to four days, and even that might not be enough.

After the tour, one of the clients asked the escort to take him to the old city because he wanted to photograph the people and their daily lives. The escort asked me to take him to the Dashashwamedh Ghat area but instructed me not to take the client further away and to give him some free time. We took an autorickshaw to the area, but as soon as I got off the vehicle, I asked the client if he wanted to go alone or if he wanted me to accompany him. I could see he was confused.

He asked me to come along, so I took him to Dashashwamedh Ghat, then to the vegetable market, and finally walked through the alleys where the real life of Varanasi was happening. The client was surprised, shocked, and happy. He told me he had never seen a place like the one I showed him. He took many pictures and asked a lot of innocent questions, making it clear that he didn’t know much about India. When we reached the vegetable market, he asked if it was for people living in the slums. I told him that this is how our vegetable markets are everywhere, and he said he hadn’t seen anything like it during his entire trip.

Once, I asked the escort how much the travel agency charged the clients, and I was shocked to hear that they paid about Rs. 20,000 ($500) per day per person. With six people in the group, that totaled Rs. 1,20,000 ($3,000) for just 5 hours of travel and accommodation in a Taj hotel. They didn’t even visit the Buddha Temple, the Bodhi Tree, or see people going about their daily lives along the river—experiences that I think are the most interesting for foreign visitors to Varanasi. I feel sorry for tourists like that, but maybe they prefer it that way; who knows? Nonetheless, it was a valuable experience for me to work with them.

Why do people travel?

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In the past month, I met six Couchsurfing members, and I was surprised to find that four of them seemed unclear about the purpose of their travels. They spent most of their time sleeping and relaxing in their guesthouse rooms. Among them were two Germans and two Americans. The German visitors stayed in Benares for four days but didn’t explore much. They missed out on key experiences like Aarti and walks along the ghats, and only briefly watched a funeral without showing much interest in Aarti or Sarnath.

The American travelers were students. One of them was studying Urdu at an institute in Lucknow for a research project on Hindu-Muslim tensions. I was eager to learn more about her research, but unfortunately, I had to leave for Gwalior the day I met her. The other American was learning Hindi with Virendra Singh and had been living in Varanasi for a month. The Urdu student knew about Aarti but was unaware of Sarnath, while the Hindi student knew about Sarnath but hadn’t heard of Aarti. He had never even visited Godaulia, the downtown area of Benares. I’m unsure how he spent his time over the past month.

After finally seeing Aarti, he remarked that it was possibly the most impressive part of Benares for him. Natasha, the Urdu student, also enjoyed Aarti and decided to visit Sarnath the following day. Swami Vivekananda once said that if you have free time, traveling is a great way to utilize it because it allows you to learn about different cultures, engage with people, and make the world a better place. I believe that travel should be about learning and experiencing new things, but the individuals I met seemed to be traveling merely because they had extra time and money, or perhaps to boast about their travels. They could have gained similar knowledge and insights by spending time online in their own countries. I’m still puzzled about their real purpose for traveling.

New York girls tour Varanasi

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I had the pleasure of working with two American girls, Maria and Olena, as their tour guide in Varanasi. They contacted me through my apartment listing on Craigslist. This was my first time arranging a tour, and I was thrilled because I had always wanted to work in the tourism sector. Both Maria and Olena were from New York—Maria was studying Public Relations at New York University, and Olena was pursuing a law degree. They were very interested in experiencing real Indian life, so I arranged for them to stay at my place. With only two days to explore Benares, I wanted to make the most of their time.

We started their tour as soon as they arrived, heading first to BHU (Banaras Hindu University). After a brief rest at home, we visited the Dashashwamedh Ghat for the evening Aarti. They were captivated by the Aarti and impressed by the dedication of Hindus who spend over an hour daily praying to the Ganges. Despite their amazement, they understood that to non-Hindus, Ganga is just a river. Afterward, we visited the Bull Shop, which turned out to be one of their favorite experiences. The next morning, we embarked on a boat ride. Following the ride, we went to Sarnath, but unfortunately, the Buddha Temple was closed by the time we arrived.

However, Maria particularly enjoyed the Sarnath Museum. After Sarnath, we visited Lali Baba, which was a highlight as always. We spent almost an hour there, watching him wear his 350 necklaces, play with skulls, and perform puja. Our day continued with visits to the Kina Ram Monastery, Tulsi Manas Temple, and Sankat Mochan Temple (the Monkey Temple). At dinner, Maria and Olena asked me about Hijras, which was an unusual topic for me to discuss with them. We spent nearly an hour exploring this subject. Both Maria and Olena were keen on Indian cuisine, so I invited them to spend some time in my kitchen with my wife.

They even cooked pasta with Parmesan cheese, which was a delight for them, and I was pleased to see the cheese being used in Benares. Overall, arranging this tour was an amazing experience, and I thoroughly enjoyed it. I would love to do it again. After their time in Benares, Maria and Olena went to Goa to celebrate the New Year.