Tag Archives: hotel

Shiva Ganges View Guesthouse, Varanasi

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Shiva Ganges View guesthouse is located near Manmndir ghat in Varanasi and is also well known as red bungalow as the whole building is painted red. The location is very nice as it is situated right along the river side and is walking distance from Harishchandra Ghat, the cremation ground. I had a French guest staying there and told me something about the guesthouse which made me write this post. In fact he was staying at Hotel Haifa before meeting me but changed the hotel only because of my report about corruption at Hotel Haifa and I really appreciated it.

Anyways, it was my first time when I got to enter the hotel and my first impression was very good. The hotel is run by an old man named Mr. Tondon whom I saw greeting his guests and doing all the formal things. After a while he asked me about what I do and when I told him that I am a tourist guide, he asked me to meet with him later personally. He said that he has a lot of work for tourist guides and would like to work for him. I knew that I would not be able to work for him as they do not even pay the real wage of tourist guides decided by government of India but I just agreed on meeting with him later.

I knew that if a tourist guide ever gets an assignment through any guest house or budget class hotels then they have to give a cut from their wage to the hotel and I just don’t do this. And in any case, since I charge more than the government rate he would have not been able to afford me. I went to the hotel several times while my guest was staying there and every time I had a positive impression until the day before my guest left. He asked for the final bill and bill indicated the amount different than what they had agreed before the guest checked-in the hotel.

When the guest moved there the first day, Mr. Tondon, the owner, asked for Rs. 3500 per night but on the last day he gave the bill of Rs. 4000 per night. When the guest asked about the difference of Rs. 500, he said that he was not sure about the room he was going to rent. It was crazy, how come a hotel could the tariffs? And in any case if they agreed on Rs. 3500 then it means Rs. 3500. It could not be Rs. 4000 without informing the guest. The guest was very upset and tried to convince Mr. Tondon that it was his fault and he needed to charge Rs. 3500 but Mr. Tondon was very profession in saying that it was not a fault of anyone but it was just a mistake that happened unintentionally.

The guest decided to give up as he just wanted to relax and did not care about Rs. 500 extra but it was really disturbing for me. This behavior of Mr. Tondon made me curious to see the room. I went to see the room of my guest and it just did not look worth Rs. 3500 or 4000 per night. The architecture was old and unique but walls were dirty. It had a strange golden color on ceilings. The washroom was also dirty and I just did not get any feeling of staying there. I would never ever give Rs. 4000 per night for such a room. I often have to book the hotels for my guests and if their budget is over 3000 per night then I prefer Hotel Ganges View, Palace on Ganges or Rashmi Guesthouse.

Palace on Ganges or Ganges View rooms are expensive but they are worth it but Shiva Ganges View rooms were not worth Rs. 4000 per night for sure. Another complaint about Shiva Ganges View was noted by a Hindi teacher named Mr. Binit Mishra who had a student staying there. On the very first day Mr. Tondon asked him for 50% as commission but Mr. Mishra immediately denied to give him anything. Mr. Tondon said that if he doesn’t get any commission then he won’t allow Mr. Mishra to enter in his hotel. Finally Mr. Mishra informed about it to his guest and the guest checked out the hotel.

It is really strange behavior from hotel owners in Varanasi and I often have to encounter through such situation but I never understand how a business owner can do it. What do they think of the business? Do they know anything about how the world is changing and it is becoming easier to find information online? Anyways, it was such a stupid behavior of Mr. Tondon and I hope someone gets to read this post before staying there. I have already made a few reports about other crazy services in Varanasi. But it doesn’t mean that I am trying to target certain people. I believe that it is better to take action than being quiet or keep complaining. And I will be keep writing about anything weird like Shiva Ganges View guesthouse. Peace. Thanks.

Hotel Haifa in Varanasi

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Hotel Haifa Incident

Hotel Haifa is located near Assi Ghat in Varanasi. They are recommended on several online travel forums and have a good reputation in the market, which is why they are usually full. I also used to recommend this hotel, but I was unaware of their strange business policy – they do not allow tourist guides inside. This came to light when an American university student group, staying at Hotel Haifa, invited me to meet them. We were sitting in the hotel’s restaurant, talking, when the owner, Mr. Ravi Mishra, suddenly appeared to introduce himself to the group.

After a brief conversation with them, he turned to me and asked how I had come there. I explained that the group had invited me because they wanted to talk with me. Hearing this, he became upset and told me clearly: “Listen, I want to make this clear to you – I do not allow guides and outsiders to enter my hotel.” I was shocked. He repeated that tourist guides are not allowed to meet clients inside his hotel and asked me not to come again. After speaking with me, he told the same thing to the group in front of me. They all looked at me with surprised faces and later apologized for what had happened.

This was the first time in my life that someone had insulted me so directly. I felt both shocked and guilty, and we ended the meeting immediately. Later, I spoke to a few people who had previously stayed at Hotel Haifa, and one of them told me: “The restaurant staff was eager to please, but I felt slightly intimidated by the management’s attitude. They promote their own guides, money-changing, and travel agent services, which explains their behavior with you. As an American traveling alone, I liked having one trusted person I could count on, but they seem to want to be the guest’s only resource, or push their own network of touts.”

Hearing this made things clearer. It seems the hotel does not want locals or independent guides to interact with their guests, possibly to keep control over all services and ensure the clients depend only on them. But to me, this feels unfair and deeply problematic. I could not help but compare it to the signs from British colonial times that read “Dogs and Indians not allowed.” That was the early 1900s, yet here in the 21st century, in an independent India with its own government, I experienced something that felt very similar.

Do you really think such a hotel deserves support? Personally, I will no longer recommend Hotel Haifa, and I have decided not to work with anyone who chooses to stay there

Shimla

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Kalka-Shimla railway track

Kalka-Shimla railway track

It was the first time when I visited Shimla and I was so excited for this visit as I was going for vacations after a really long time and heat was just killing me in Varanasi and the weather was really nice in Himanchal Pradesh. We took an overnight train from Varanasi to Delhi first and then took another train from Delhi to Kalka in the evening and stayed overnight in Kalka because we wanted to go to Shimla by a toy train and the next train was only in the early morning time. We had tried to book the tickets online for this toy train but all the seats were already booked.

The world heritage train

The world heritage train

There were other options also but we wanted to take this train only because Kalka-Shimla train route is world heritage site and we wanted to experience it. We showed up at the Kalka railway station in the morning time and they told us that there were seats vacant in the train which would be leaving after only ten minutes.  Our hotel was at least five minutes walk from the railway station but we decided to take a risk by buying the tickets. We ran to the hotel, packed all of our luggage and showed up at the railway station within ten minutes.

Open compartment of the train

Open compartment of the train

We had to do everything very fast because the railway officers told us that the train was going to leave within ten minutes but the train left  after an hour. Anyways, we were able to catch the train. We were told that it would take about six hours from Kalka to Shimla but it took about ten hours, but still we enjoyed it actually. I was amazed to see how the British had built this railway line on the mountains. There were 102 tunnels and 988 bridges only during the small railway track of 96 kilometers. Some of the bridges just shocked me. I have heard that many photographers come from all over the world just to photograph those bridges and engineers come from all over the world to see those bridges to learn about the construction.

Vire from the train

View from the train

The nature was just awesome all the way starting from Kalka till Shimla. The train was running all the time on the mountains. It was green everywhere. There were several stations in between Kalka and Shimla where the train would stop. I tasted a lot of different kinds of fruits which are available only on the mountains. Finally we arrived in Shimla after eleven hours of tiring but nice journey. We decided to leave all of our luggage at the railway station and go looking for hotels. As we started walking out of the railway station, one porter asked us if we need a hotel.

Beautiful bridge

Beautiful bridge

We told him that we would find the hotel on our own but this creepy man did not want to leave us alone. He was following us continuously. We went to a few hotels but could not get any room. This porter was still following us so finally we decided to give him a chance and asked us to take us to some hotel. He took us to a few hotels and all of those hotels were expensive and did not want to sell the room alone and they said that they would give us a room only if we take the taxi from them. It was crazy. Then we decided to go to any travel agent to book the hotel and taxi both because we wanted to hire a taxi next for the couple of days.

Such writings were everywehre on the train stations

Such writings were everywhere on the train stations

Then we went to a travel agent and this guy was asking just too much money. Actually before leaving Varanasi once we had contacted a car rental service in Chandigarah and they wanted to charge Rs. 14,000 for the taxi and these guys in Shimla were asking for Rs. 24,000. This porter was continuously following us and we started feeling uncomfortable with it. I told him several times very politely to leave us alone but he was just too much. Once I got angry and started shouting at him but he still wanted to chase us. It was getting late and finally we decided to get cheated and buy the hotel and taxi from a travel agent.

Another writing

Another writing

The major problem in Shimla with us was that neither the hotels nor the travel agents wanted to sell the room alone; they all wanted to sell the room, the taxi, sight seeing and guide all together. You ask them for a hotel room and they tell you rates for all those services. It was a very well organized crime by the hotels and travel agents. Finally we paid Rs. 22,000 for the taxi for five days and two rooms for one night in Shimla. The travel agent showed us a video of the hotel room but once we arrived there, we realized that the room we were shown was different than the room we got.

Shimla

Shimla

After all these problems we decided to get out of Shimla as soon as possible.  We slept in the same hotel and when I woke up I found that my glasses were gone somewhere. I searched for my glasses everywhere in the room but could not find them. Then I called the hotel reception and asked them if they knew something about it and their answer was really shocking. They asked me if the room’s window was open and I said yes and then they said: monkey took your glasses. I was like how is this possible? I asked him why did he not inform  me if there was such problem in that area or why did they not screen all the windows but those crazy people had no answer.

Look at this word

Look at this word

I bought some new glasses in Shimla, took the taxi and left Shimla immediately. We just did not feel like staying there even for a few minutes. I just hate Shimla because of the people working in the tourism sector there. They are criminals. But there were a few good things also. There is a place called Mall Road in Shimla which had the cleanest street I had ever seen in all of India. Even vehicles are also prohibited in Mall Road. The architecture was completely British. Attila and his wife Dora told me that Shimla looked exactly like European cities. Especially the architecture of the buildings and the English word they were using in Shimla were complete British.

People also looked different

People also looked different

This always strikes me that although British updated themselves but we still follow all the British things. The buildings were nice but what about their crazy rules that were never updated? We had to come back to Shimla after visiting Manali and Tirthan valley. I left for Chennai to work and Bunti, Babu, Attila and Dora stayed in Shimla for two more nights because they wanted to see nearby places. Attila looked for some hotels in lonely planet and we found a really nice and honest hotel in Shimla called Hotel White. The location was just awesome, it being hardly 2 minutes from the Mall Road. We asked our driver to take us to the Hotel White but he did not know about this hotel. We asked a few locals and somehow reached the hotel.

View of Shimla from the Hotel White

View of Shimla from the Hotel White

This was the first hotel we had been in whole Shimla that had mentioned all of their rates clearly on a board near the reception. I always try to get a discount in hotels by showing my tour guide ID card and did the same with this hotel also but they did not give me any discount but I was happy that at least I was not over charged. I asked them why not many people knew about their hotel and they said that since they do not give any commission to the drivers or travel agents, nobody knows them. I felt like staying for some time in Shimla after finding this hotel but unfortunately I had to leave because of my work in Chennai. I would like to go to Shimla again and stay at Hotel White in Lakkad Bazaar and explore the town.

Guide training program – week 1 and week 2

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The first two weeks of the guide training program are complete, and I am genuinely impressed with the quality of education here. The institute is excellent, and the professors are both helpful and friendly. On the first day, we were introduced to the institute and its staff. They also briefed us on swine flu, including its symptoms, and advised us to take care of our health. If anyone exhibits symptoms, there is a designated department at the institute to assist them by arranging visits to a government hospital.

The professors here are exceptional. Many of them teach at foreign universities annually. This is a stark contrast to my previous experience with strict teachers at my previous schools and university. Here, the professors are very approachable and use a lot of technology. They all have laptops and use projectors to present PowerPoint slides. Initially, the training was to be conducted at the institute, but due to a lack of available air-conditioned rooms—occupied by other programs—the venue was changed. We are now using a hotel conference room with air conditioning.

Participants are divided into four batches: A, B, C, and D. Batches A and B attend sessions from 10 a.m. to 2 p.m., while batches C and D have sessions from 2:15 p.m. to 6:15 p.m. I am in the second batch. Over 95% of the participants are experienced unauthorized guides, and I am the only one in my batch without prior experience with a travel agency. Some participants are over 55 years old.

Before each session, the professors encourage participants to share their knowledge if they disagree with any content, as they acknowledge that we may have more information in certain areas. Our professors are not only from IITTM but also from various universities and institutions across India. Each day features a different professor lecturing on a new subject. The institute emphasizes that a tour guide is a living encyclopedia and therefore invites experts from diverse fields to provide comprehensive training.

While our training focuses on North India, we have had professors discussing other regions, such as the West and South. Most classes have been engaging, but two stood out as particularly unusual. One was on Indian astrology, which could have been interesting if it had covered the basics. Instead, the professor delved into advanced topics and was more focused on marketing his services, offering his business card and inviting us to his office in Rajasthan for personal consultations.

Another class, on menu planning in hotels, was less relevant to our training. It would have been more interesting if it had covered hotel culture, but instead, it focused on how hotels plan their menus and generate revenue from their restaurants. None of the participants found this class particularly useful or relevant to our guide training.

We are receiving instruction on a wide range of topics, including different segments of tourism, religions, cultures, cuisine, IT in tourism, and the tourism industry both in India and abroad. One segment that particularly intrigued me was LGBT tourism. I had not been familiar with this aspect of tourism before, but it seems fascinating. Given that no other students are focusing on this topic, I see it as a unique opportunity to align my research with the guide training program.

The professors are also addressing various social issues, such as the Coca-Cola controversy, environmental concerns, water issues, and women’s rights. In a class on IT in tourism, we covered blogging. Although I already knew about blogging, emailing, and web design, I inquired about search engine optimization. The professor did not address it, likely because most participants were unfamiliar with the Internet and he did not want to delve into advanced topics in that context. Nonetheless, I enjoyed the class.

The program coordinator mentioned that we should be proud of the training provided, noting that previous programs had only organized around 20 classes, whereas this year’s program includes at least 75 classes on various subjects. I am thoroughly enjoying the training and am eagerly anticipating my research on LGBT tourism in Benares.

Guide training program – introduction

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I arrived in Gwalior today to start the tour guide training program. Since I only received the information about the training 10 days ago, I wasn’t able to arrange my accommodation in advance. Upon arrival, I stayed in a dharamshala for the night. I had reached out to a friend in Delhi who is also part of the program about finding a rental apartment in Gwalior. He arrived today with a friend who is pursuing a PhD in Urdu at Jawaharlal Nehru University.

My friend, Prem, had contacted someone in Gwalior to help us find an apartment. After arriving, he met his contact, who showed us a few options near the training venue. We ultimately selected a 2 BHK apartment close to the institute. While we have some mats and basic household items, there is a significant issue with the water here. The tap water isn’t safe to drink, and there are no shops selling branded bottled water. I’m confident we’ll find a solution soon.

On the bright side, I’ve purchased an internet data card, so I’ll have 24-hour internet access while in Gwalior. My training begins tomorrow, and I’m very excited to get started!

My bed for next two months

My bed for next two months