Today, while watching the news on India TV, I was reminded of a memorable experience from three years ago when I won their “Best Video of the Day” contest. At that time, Lane and I had visited Nagwa, Varanasi, to document untreated sewage discharge into the Ganga. Lane used his digital camera to capture footage of this issue. I sent the video to India TV, and it was selected as the “Best Video of the Day,” earning me a prize: a color TV. I was thrilled about the prize, especially since I didn’t own a TV and couldn’t afford one. However, India TV requested a bank draft of Rs. 2300 as a tax on the lottery winnings.
Eager to claim my prize, I sent the money. They then sent me a letter on Sansui’s letterhead (as Sansui sponsored the program) stating that I could collect the TV at the nearest Sansui store. Upon visiting the address listed on the letterhead, I discovered that the office had closed a year earlier. I reached out to India TV, who instructed me to contact Sansui’s Mumbai office. Mumbai redirected me to their Lucknow office, which then told me to wait a week. After a week, Lucknow informed me that no local dealer had the TV model I had won, and I would need to wait further. The same story persisted with each follow-up.
When I complained to India TV, they stated that their only role was to collect the money and forward it to Sansui, leaving the responsibility of delivering the TV to Sansui. Shocked by their response, I threatened to involve the police, but they dismissed my concerns. Despite continuous efforts to resolve the issue through Sansui’s Mumbai and Lucknow offices, as well as local dealers, no solution was forthcoming. Eventually, I decided to file a complaint with the police to document my attempts to resolve the issue. However, the police at my local station were unhelpful and informed me that they couldn’t register my complaint without connections at a larger station. This response was disheartening.
Ultimately, after over six months of persistence, I received my prize by traveling to Lucknow overnight. I spent more than Rs. 1500 on phone calls and the trip, which diminished my excitement about the TV. While I was initially thrilled to win, the experience of retrieving the prize was fraught with challenges. Since then, I’ve created several videos but have refrained from sending them to India TV due to their inadequate support and handling of the situation. My experience with India TV, Sansui, and the police was deeply frustrating and disappointing.