A few days ago, my friend Prabhu fell seriously ill with severe stomach pain. He was rushed to the emergency ward at BHU (Benares Hindu University) Hospital. The doctors diagnosed him with a serious condition but were reluctant to admit him, citing a lack of available beds in the emergency ward. They directed Prabhu’s family to check the general ward, which also had no vacant beds. Despite Prabhu’s intense pain and distress, the doctors refused to attend to him. Desperate, his family decided to take him to another hospital, Mata Anandmayi Hospital in Bhadaini, but faced the same issue—no available beds. Prabhu was in agony, nearly fainting, and when they returned to BHU, the doctors displayed a concerning lack of compassion, refusing to even start treatment.

Prabhu’s father pleaded with the doctors, even touching their feet to request treatment, but was met with a cold response. The doctors continued to insist there were no beds available. Frustrated, Prabhu’s family sought help from a contact who knew the former president of the BHU student union. After the former president intervened, BHU finally arranged a bed for Prabhu at around 11 PM. Tests and treatment began, but the doctors recommended transferring Prabhu to PGI, Lucknow for surgery. When Prabhu’s family arrived at PGI, they encountered the same problem—no beds available. Prabhu’s brother reached out to a well-known figure in Lucknow, who made a call to the hospital. Following this intervention, PGI managed to provide a bed for Prabhu.

At PGI, after a brief examination and review of his previous reports, the doctors diagnosed Prabhu with colon cancer. They recommended surgery but warned that there was no guarantee he would survive even ten days. The cost of the surgery was Rs. 1,25,000 ($2,500). Fearing the worst, Prabhu requested to be brought back to Benares, preferring to face his fate there. The news of Prabhu’s condition spread quickly in our neighborhood, and everyone was deeply saddened. I suggested to Prabhu’s family that they seek a second opinion at the renowned TATA Memorial Center in Mumbai. I contacted my friend Alok in Mumbai, who arranged an appointment and forwarded Prabhu’s medical reports to TATA Memorial.

The doctors at TATA Memorial reviewed the reports and concluded that there was no evidence of cancer. They indicated that the diagnosis from PGI was incorrect. I relayed this hopeful news to Prabhu and his family, who were overwhelmed with relief and joy. Prabhu was admitted to a private hospital where he underwent successful treatment and is now recovering well. Meanwhile, I had a distressing experience at BHU when my baby fell from a chair and suffered a head injury. We rushed to BHU’s emergency ward, only to find that the registration counter had already closed. After receiving instructions from security guards, I entered the registration room from the back door and saw staff preoccupied with counting money.

When another patient tried to register through an open window, a clerk became aggressive and injured the patient’s hand. I managed to get a registration paper and submitted it to the doctor, who then required me to write a declaration that I would not involve the police in the future. Despite the urgency, there were no available supplies like nylon thread for stitching. I had to leave the hospital to buy these items myself. After waiting for over an hour and a half, junior doctors finally started stitching my baby’s wound. This was in one of Uttar Pradesh’s largest hospitals, and the lack of timely care was shocking.

Having experienced such poor service, I now share Prabhu’s apprehension towards BHU and will avoid it for any future needs. I sought treatment for my baby elsewhere and had the stitches removed at a different hospital. The condition of government hospitals is deplorable; their focus seems to be on money rather than patient care. Despite the considerable revenue and international reputation of institutions like BHU, the reality of their services often falls short. For many who lack health insurance and cannot afford private hospitals, this situation is dire. The question remains: are these hospitals designed to save lives or to fail those who seek their help?