I recently worked with a travel agency as a mute guide for an Italian group. The group already had an escort who knew Varanasi very well, but he didn’t have a tourist guide license, so I was hired to accompany the group as their mute guide. I had previously worked with many tourists as a tour guide in Varanasi, all of whom were my direct clients, but I had no experience working with a group traveling through a travel agency, so I was excited to take on this opportunity.

I was asked to meet the group at Sarnath, where they would arrive directly from the airport. When I met them, the escort instructed me to stay with him at all the entrance points of the monuments. The group first visited the Sarnath ruins, and I saw the escort explaining something in Italian for about 10-15 minutes. Then he gave the clients free time and came back to me. The clients were left to wander around the ruins on their own, which seemed like a nice idea to me.

After the ruins, we headed to the museum, where the escort explained only four statues before giving the clients more free time and returning to me. Once again, the clients were alone. I asked him if he had checked with the clients about whether they wanted his company or preferred to explore on their own. He replied that he never asks; he just tells them in a very professional way to go explore the place independently. This sounded a little strange to me. I also give my clients free time, but I ask them first. Still, I wasn’t sure if my approach was better than his, especially since the clients never seemed to complain.

After visiting the museum, we headed straight to the hotel, which surprised me because the clients did not get to visit the Buddha Temple and the Bodhi Tree—both significant places for Buddhists and Hindus. In fact, these are the only places where you see people actively participating in rituals, which seemed more interesting than visiting a museum or ruins. Nonetheless, the clients didn’t complain, likely because they were unaware of these important sites.

After checking in at the hotel, the clients had an hour to get ready for their visit to Dashashwamedh Ghat. I finally met them again at Dashashwamedh Ghat, where a boat was waiting for us. We took the boat to Manikarnika Ghat to see the cremation ground. We spent hardly ten minutes there before heading back to Dashashwamedh Ghat for the evening ceremony. After the ceremony, the clients returned to the hotel, and I went home.

The next morning, I met them again for a boat ride at 5 AM. We enjoyed about an hour on the river before walking through the narrow alleys of Varanasi and visiting Vishwanath Temple (The Golden Temple). The clients entered the temple with the escort while I waited outside. After their visit, the tour concluded. It was a unique experience for me, but I couldn’t help but think about those poor clients who spent only 20 hours in Varanasi—12 of which were in the hotel, 3 in the bus, and hardly 5 exploring a city where one could easily spend three to four days, and even that might not be enough.

After the tour, one of the clients asked the escort to take him to the old city because he wanted to photograph the people and their daily lives. The escort asked me to take him to the Dashashwamedh Ghat area but instructed me not to take the client further away and to give him some free time. We took an autorickshaw to the area, but as soon as I got off the vehicle, I asked the client if he wanted to go alone or if he wanted me to accompany him. I could see he was confused.

He asked me to come along, so I took him to Dashashwamedh Ghat, then to the vegetable market, and finally walked through the alleys where the real life of Varanasi was happening. The client was surprised, shocked, and happy. He told me he had never seen a place like the one I showed him. He took many pictures and asked a lot of innocent questions, making it clear that he didn’t know much about India. When we reached the vegetable market, he asked if it was for people living in the slums. I told him that this is how our vegetable markets are everywhere, and he said he hadn’t seen anything like it during his entire trip.

Once, I asked the escort how much the travel agency charged the clients, and I was shocked to hear that they paid about Rs. 20,000 ($500) per day per person. With six people in the group, that totaled Rs. 1,20,000 ($3,000) for just 5 hours of travel and accommodation in a Taj hotel. They didn’t even visit the Buddha Temple, the Bodhi Tree, or see people going about their daily lives along the river—experiences that I think are the most interesting for foreign visitors to Varanasi. I feel sorry for tourists like that, but maybe they prefer it that way; who knows? Nonetheless, it was a valuable experience for me to work with them.